Platformium
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About
Platformium is a powerful tool designed to help users understand and analyze customer sentiments expressed on social media platforms. By connecting various social media accounts to the Platformium dashboard, users can track customer opinions and emotions effectively. The tool provides enhanced analytics that categorizes feedback into topics, behaviors, and detailed segments, making sentiment analysis more comprehensive. Features include automated dashboards, full support for the Azerbaijani language, and the ability to perform deep analysis of customer feedback. Users can detect sentiments and create groupings based on emotions and specific topics, ensuring a better understanding of customer interactions.
Platform
Features
• automated management dashboard
• category-based detailed customer analysis
• deep analysis of customer sentiments and topics
• ability to track multiple social media accounts simultaneously
• support for the azerbaijani language
• emotional analysis of customer feedback
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