Pinch AI
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About
Pinch AI is an innovative, no-code, AI-driven abuse mitigation platform designed to help merchants efficiently manage their margins and customer acquisition costs by predicting post-purchase buyer behavior. It addresses the significant issue of return abuse, which accounted for approximately $101 billion in the US retail sector in 2023. Pinch AI enables retailers to implement customized return policies that supersede store policies at checkout, providing actionable insights into abuse costs and repeat offenders. The platform features generative AI for workflow authoring, proprietary machine learning models, and behavior biometrics for enhanced customer analytics. It empowers retailers to build personalized experiences that strengthen customer loyalty while deterring abuse. With its dynamic case clustering and out-of-the-box functionalities, Pinch AI offers a tailored approach to returns management.
Platform
Task
Features
• return abuse prevention
• impact analysis before launch
• flexible custom workflows and models
• behavior biometrics
• proprietary machine learning models
• generative ai for workflow authoring
• real-time insights into abuse costs
• instant refunds for trusted customers
• deny fraudulent return requests
• dynamic return policy determination
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