LogicDialog
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About
LogicDialog is a no-code AI-powered communication platform that boosts productivity by automating business communications and eliminating repetitive tasks. It integrates with existing systems to answer customer and colleague inquiries through various channels (email, phone, web, social media, etc.). LogicDialog offers features such as dynamic translation (120+ languages), secure scalability, deep-dive analytics, a no-code builder, human-in-the-loop capabilities, and omni-channel automation. It supports various LLMs (ChatGPT, Claude, Llama3, Gemini, etc.) and boasts over 5000 third-party platform integrations. The platform provides features for content integration, model training, and robust security measures. LogicDialog is praised for its ease of use and quick deployment, with some clients reporting significant time savings and ROI.
Platform
Task
Features
• multilingual
• human in the loop
• genai
• message sessions
• seats and admins
• no code creation tools
• marketing suite
• any channel from _(see bolt ons if you need more than 1 channel)_ web intranet customer portal facebook messenger telegram google business messaging alexa google home in-app slack
FAQs
What channels can i put my digital assistant on?
Any digital channel - web, mobile, whatsapp, facebook messenger, SMS, wechat, telegram, Line. Wherever your audience is... we can place a digital assistant. Including internal channels like Slack, MSTeams, intranets, portals etc.
What's an API?
Application Programming Interface - it's basically the way two systems talk to each other. If a digital assistant has to authenticate a user before they can access order details (for example), it will ask for user's details and match those details against the details they have in their order fulfilment system. That interaction would typically happen via an API.
What is a Large Language Model(LLM)?
A large language model is a computer program or system that is trained on vast amounts of text data. It learns the patterns, grammar, and meaning of language by looking at how words relate to each other and understanding context. With this knowledge, the model can generate human-like text or understand and respond to written prompts. It enables a machine to understand and generate language in a way that seems natural to humans.
Do you do the translation into other languages?
We would outsource translations into lesser known languages, or sometime the customer has a preferred supplier. Our platform does dynamic translations into 120+ languages , and offers excellent support for all major languages. It does support lesser known languages too but the quality can vary and in these cases we can do manual (instead of dynamic) translation.
Is there online support?
Yes we have a digital assistant for customer support as well as comprehensive training videos, documentation and some tiers also provide email support.
Any case studies?
Of course, we have deployed across companies big and small, and in a variety of sectors. These include Government, Transport, Retail, Education, Utilities, Publishing, Automotive, Financial Services, Not For Profits, Housing. We have case studies for most - if not all - of these sectors.
Can humans interrupt the conversation if it starts to go wrong?
Yes we offer an agent handover. A customer can ask the digital assistant to put them through to an agent. The agent can then take over a 'live chat' and interact directly with the customer. Once the customer enquiry is resolved, the agent can easily 'switch the digital assistant back on' to close out the conversation, ask some customer satisfaction questions (if you would like it to), and complete the interaction.
Is there a record of the conversations that the bot has? Can these be stored against an account?
Yes there is a complete conversation log that is stored against the customer. This can be retained for 3,6,9,12,24 or 36 months for analysis and depending on your regulatory data requirements. Private information is automatically blanked out of those chat logs and not accessible by anyone as part of our data protection policy.
Do i have to rewrite the content on each channel?
No, you simply build one digital assistant that can be deployed across all channels. There will be a few tweaks (for example a web based digital assistant can have buttons to tap for the customer, whereas Whatsapp can't and would therefore use 'press 1 for xxx, press 2 for xxx' etc. These are very simple tweaks to make and our team can support this. All other info is the same across all channels.
How easy is it for me to build content?
If you can write an email of a blog article, you can build a digital assistant! We offer a WYSIWYG (what you see is what you get) editor so it's literally like using Microsoft word, google pages or something similar. Adding links, buttons, images and other rich media is as simple as uploading a photo to Facebook!
What applications do you integrate with?
Hundreds... too many to list here but you name it and we either integrate with it or we can quickly build an integration for it. We use a third party system called Zapier that acts as a go between for our platform and around 5000 other platforms, but we also have our own - ever growing - marketplace of integrations meaning we may not need to use Zapier. We also have an SDK (software development kit) if you have your own development team so that they can build integrations themselves, and we also have APIs, and web hooks to create more bespoke integrations (perhaps if you have an old or bespoke system, then web hooks could be the best option). We can assess and advise on all of this stuff!
How frequently do you release?
Every 2 weeks, pretty much without fail. These are like the software update you may see pop up on your iphone. It means we've build some new functionality or fixed an issue and we're pushing it automatically into the platform. It won't disrupt your service in anyway... you'll just receive an email telling you what we've done and (in the case of new functionality), what it means to you / your users, and how you can make the most of the update. Updates are always good news!
How do i get notified about new changes?
We send what we call 'release notes' via email every two weeks - or whenever we've rolled out an update (usually every two weeks). There will also be a notification in the platform.
How can i get support? / What if i need support?
Chatbot, email and /or online support is available for all tiers. Higher support tiers are available and will get you account management support and escalated issue fixes. Most small bugs are caught before release or fixed as a part of the two weekly updates we run (like Apple do to iphones), but if you (or we) uncover a major issue, we'll jump on it within a few hours. These types of issue never/hardly ever occur, and are usually part of a wider 'outage' (whatsapp goes down or something similar).
How do you compare to the competition?
There is a lot of chat out there and a lot of great products. We're a bit different because we believe a useful digital assistant has to do 2 things very, very well... It has to understand what the user wants first time. And it has to be able to deliver what the user wants. To do this you have to have a very strong NLU (natural language understanding) capability, and you have to have an easy way to integrate with many other systems so the digital assistant can fetch data and pass it between systems to automate processes effectively (for example... booking a repair needs a calendar integration so it can see when your customer and your repair team are available). We've put a lot into these two core elements and have a top 20 (Globally) NLU system that is very easy to train and improve (all digital assistants improve over time), and we have possibly the largest suite of integrations of any platform on the market. We've also tried to make out platform look great and be very easy to use. If we do spot an issue or if customers feedback about something they'd like to see... we can usually build and release that feature within a month.
Pricing Plans
Base Plan
£999.00 / per month• Marketing suite
• No code creation tools
• Multilingual
• Human in the loop
• 5 user seats
• 1 admin
• 2 workspaces
• 5000 sessions p/m _(approx. 50,000 messages)
• Choice of LLMs incl. GPT, Llama3, Mistral, Claude
• Document/knowledge/data upload
Job Opportunities
There are currently no job postings for this AI tool.
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