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LivePerson

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About

LivePerson provides a state-of-the-art conversational AI platform designed to enhance customer interactions across various channels. The platform allows businesses to leverage AI to understand customer intent and improve the customer experience through tools like the Conversational Cloud, Generative AI, and real-time analytics. LivePerson supports enterprises with tools for digital transformation, enhancing agent performance, and automating customer service interactions. With over 28 years of experience, LivePerson is trusted by numerous global brands to facilitate seamless digital communications while maintaining high levels of customer satisfaction.

Platform

Keywords

customer engagement generative ai conversational ai ai chatbot digital transformation

Task

conversational ai

Features

• real-time analytics

• generative ai

• omnichannel messaging

• flexible integrations

• conversational intelligence and insights

• ai chatbot toolset

FAQs

What is LivePerson?

LivePerson is a leading platform for conversational AI that helps businesses deliver personalized customer experiences through various messaging channels.

How does LivePerson improve customer engagement?

By utilizing AI to analyze customer intent and provide real-time insights, LivePerson enhances customer interaction and engagement.

Pricing Plans

Bronze

• Multi-channel agent workspace

• Secure forms

• Management console for admins

Silver

• Messaging-first workspace

• Enhanced personalization tools

• In-depth analytics

Gold

• Intelligent automation features

• Advanced Integrations

• Generative AI capabilities

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