Knowmax
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About
Knowmax is an AI-driven Knowledge Management Platform designed for Customer Experience (CX) teams to provide mistake-proof service. It consolidates knowledge and is optimized for interaction across various industry sectors, including Telecom, Banking, BPO, and Healthcare. With a focus on effective knowledge delivery, Knowmax features decision trees, visual guides, and a learning management system to streamline training and service processes, ultimately enhancing customer satisfaction by minimizing support costs and training time. Additionally, it facilitates seamless integration with existing tools through ready APIs and emphasizes the importance of a unified knowledge source to improve service efficiency and agent effectiveness. The platform has proven to improve key performance metrics significantly, thus establishing its value in modern business operations.
Platform
Features
• interactive decision trees
• chrome extension for chat management
• real-time training and assessment creation
• omnichannel self-help guides
• visual how-to guides
• google-like search engine
• ai-driven knowledge management
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