Inceptia
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About
Inceptia is an integrated omnichannel AI platform that leverages advanced Language Models to enhance customer contact management by automating communications. With features like 24/7 availability, rapid implementation, and scalable human agent support, Inceptia claims to deliver the efficiency of human contact centers at a significantly reduced cost, between 40% to 60%. The platform supports various use cases including automated collections, request reception, virtual customer service, outbound sales, and onboarding validation, making it a comprehensive solution for businesses looking to optimize customer journeys.
Platform
Features
• 24/7 availability
• omnichannel communication
• rapid implementation
• customizable dialogue options
• cost-efficient contact center solution
• multiple use case support
• scalable to human agents
• automated call management
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