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iEngage.ai

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About

iEngage.ai is a revolutionary API platform developed by Aikon Labs that focuses on illuminating unstructured data in conversations to create reusable knowledge that would otherwise remain as dark data. By providing over 200 APIs, it connects seamlessly with existing systems to extract, store, and access insights from interactions across various formats including text, audio, and video. The platform aids knowledge workers by making communication more effective and democratizing access to information within organizations. Additionally, its ready-to-use solutions like FreshEngage enhance customer support capabilities within platforms like Freshdesk, while Ariv serves as a personal assistant for finding important information efficiently across communication channels. By leveraging AI, iEngage helps organizations improve knowledge management, optimizing customer service outcomes.

Platform

Keywords

automation knowledge management business intelligence ai platform customer service

Task

knowledge management

Features

• over 200 apis for integration

• transforms unstructured data into reusable knowledge

• supports text, audio, and video interactions

• enhances customer service with freshengage

• personal knowledge assistant with ariv

• democratizes access to enterprise knowledge

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