Intryc
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About
Intryc automates quality assurance for customer support, allowing users to sample tickets, evaluate both human and AI agents, and extract valuable insights. The platform offers intelligent sampling, customizable scorecards, and performance analytics, enabling organizations to integrate their help desk and knowledge base quickly. Intryc's AI can score up to 100% of tickets, performing A/B testing between AI and human evaluations, while generating insights on various topics. Users can centralize and automate their QA operations, improving productivity without needing a dedicated QA team.
Platform
Features
• automated sampling with custom rules
• coaching sessions for agents
• on-demand help desk integrations with pii masking
• workload management & automatic assignments
• autoqa with custom criteria for up to 100% coverage
• scorecards with custom ratings, weights, & root causes
• team performance analytics & reporting
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