Document360
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About
Document360 is an all-in-one platform for creating, sharing, and managing knowledge bases, software documentation, API docs, SOPs, and user manuals. It offers features such as public and private knowledge bases, AI writing assistance, custom domains, reviewer tools, API documentation support, advanced customization, homepage builders, and SEO optimization. Document360 integrates with various tools and offers different pricing plans to suit various business needs.
Platform
Features
• custom domain
• seo optimized
• advanced customization
• public + private knowledge base
• ai writer suite
• homepage builder
• api documentation
• reviewers
FAQs
What is a project?
You can think of a project as a complete Knowledge Base (public or private). A project can have users, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects. For instance, you may have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc).
What is a reader account?
A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base.
How does the 14 days free trial work?
Once you sign up for Document360, your 14-day free trial begins. During this time, you can explore all the features included to see how they meet your needs before choosing a subscription. At any point during the trial, you can also schedule a demo with one of our Document360 experts.
What happens when my free trial expires?
Once your free trial expires, you can upgrade to one of our subscription plans (Professional, Business, and Enterprise). For any assistance in choosing the best plan for your business, you can talk to one of our Document360 experts by clicking the “Book a Demo” option on our website.
What are my payment options?
You can pay via Credit Cards, Debit cards, and Bank Transfer.
What happens if my credit card transaction fails?
You will be notified after each failed payment in your registered email address with Document360. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted. For further support or assistance, you can email us at support@document360.com.
How secure is Document360?
All our plans and the entire company is SOC 2 compliant, ensuring that your data is managed with the highest standards of security and privacy.
How do I cancel my Document 360 subscription?
You can cancel your subscription by reaching our support team via support@document360.com or reach out to your dedicated customer success manager.
Pricing Plans
Professional
Unknown Price• Public + Private Knowledge Base
• 1000 Private Readers
• 2 Languages
• 1 Workspace
• AI Writer Suite
• Custom Domain
• Reviewers
• API Documentation
• Onboarding
• Advanced Customization
Business
Unknown Price• Everything in Professional
• Knowledge Base Widget
• 10,000 Private Readers
• 3 Languages
• Ticket Deflector
• AI Search Suite (2000 Credits/month)
• Advanced Analytics
• Workflow
• Public API
• Onboarding + Dedicated CSM
Enterprise
Unknown Price• Everything in Business
• Multiple SSO
• Sandbox Environment
• 5 Languages
• 2 Workspaces
• Complete AI Suite
• AI Search Suite (5000 Credits/month)
• Audit Logs
• Personalized Design
• Onboarding + Dedicated CSM + Training & Best Practices
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