DEX Insight
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About
DEX Insight is a digital employee experience tool that enables organizations to track the usage of applications and gather valuable user feedback in real time. Operating through a browser extension and desktop agents, it provides granular analytics tailored for high-stakes environments. With features like the Monthly Active User Report, organizations can enhance engagement and streamline their digital strategy, ensuring tools are utilized effectively. The platform offers targeted feedback integration to identify usage gaps, driving strategic decisions and improving user satisfaction. DEX Insight supports both desktop and cloud applications, is SOC 2 Type 2 certified for security, and operates in multiple languages. Additionally, it provides dedicated support and customizable options for businesses looking to elevate their user experience.
Platform
Task
Features
• customizable branding
• browser extension
• actionable insights
• user feedback collection
• monthly active user report
• granular analytics
• desktop agent availability
• track application usage
FAQs
What about desktop apps?
DEX Insight offers both a Windows and OSx agent to track MAUs and gather feedback from desktop apps.
I'm concerned about security and privacy.
DEX Insight received its SOC 2 Type 2 certification on October 5, 2023 and it's available upon request.
What about multiple languages?
DEX Insight is available in 27 languages.
How does installation work?
The browser extensions can be remotely installed in the background from the admin settings of Chrome, Edge, Safari, and Firefox.
What data does DEX Insight process?
DEX Insight only tracks applications designated in the tool configuration and does not collect sensitive data.
How much does it cost?
You can expect to pay low 5-figures annually to start, with prices scaling as you add end-users.
Pricing Plans
Starter Plan
USD4.99 / per user / per month• Unlimited responses
• 5 Admin Seats
• Unlimited Application Tracking
• User and Group Management
• Branded Themes
• Data from any desktop app
• Dedicated Support
Enterprise Plan
USD2000.00 / per month• Unlimited responses
• 5 Admin Seats
• Unlimited Application Tracking
• User and Group Management
• Dedicated Support
• Access to DEX Insight Quadrant
• Application Session Time Aggregation
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