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Cust

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About

Cust is a next-generation customer success management platform designed to enhance customer engagement through personalized interactions. It leverages AI agents to facilitate high-touch customer success, focusing on small and medium businesses that often lack individualized attention compared to larger accounts. The platform enables companies to automate customer journeys, increasing net revenue retention (NRR) by initiating one-on-one conversations, gathering feedback, and optimizing upsell opportunities. Unlike outdated email strategies, Cust's AI agents ensure personalized experiences that prevent churn and encourage growth across all customer segments. The pricing plans range from $99/month for basic features to a more comprehensive $1,800/month plan for larger organizations with unique requirements.

Platform

Keywords

personalization customer engagement ai agents customer success revenue retention

Task

customer success

Features

• ai-driven customer engagement

• automated onboarding

• customer segmentation based on insights

• upselling and cross-selling playbooks

• personalized customer journey

• feedback and insights collection

Pricing Plans

Essential

USD99.00 / per month

• AI agents collect feedback

• Turn conversational insights into segments

• Automate sales workflows

• 500 contacts

• Unlimited seats

• Unlimited AI agents

• Feedback play

• Upsell play

• Conversational insights

Business

USD390.00 / per month

• Automate customer success from onboarding to renewal

• Offer personalized experience

• 2,000 contacts

• Unlimited seats

• Unlimited AI agents

• Feedback play

• Sales play

• Conversational insights

• Onboarding play

• Activation play

• Cold outreach play

• QBR play (coming soon)

• Renewal play (coming soon)

Scale

USD1800.00 / per month

• Everything in Business plan

• 5x more customers

• Custom plays for unique needs

• 10,000 contacts

• Unlimited seats

• Unlimited AI agents

• All plays

• Conversational insights

• Custom plays

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