ConvoZen.AI
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About
ConvoZen.AI offers an advanced conversational intelligence platform tailored for optimizing contact center operations. It automates critical processes such as sentiment analysis, compliance audits, agent performance management, and custom reporting. The platform integrates easily with existing enterprise tools and supports multilingual transcription, empowering teams to gain actionable insights and improve customer interactions. Ideal for industries including banking, insurance, health tech, and ed tech, ConvoZen.AI enhances customer experiences while ensuring compliance and performance tracking. Users can access features like AI insights, violation tracking, and automated quality assurance, leading to significant improvements in operational efficiency and sales conversions.
Platform
Features
• multilingual transcription
• integrations
• ai-insights & key moment identification
• conversation sentiment analysis
• auto-compliance audit
• agent performance management
• custom reports & analytics
Pricing Plans
Basic
Unknown Price• Multilingual Transcription
• Semantic Moments
• Conversational Scoring
• Conversational Summarization
• Sentiment Analysis
• Speech Analytics
• Smart Clustering
• Automated QA
• Agent Scoring
• AI Coaching
• Custom Reporting & BI
• Automations & Integrations
• Pitch Pop
• Feedback Analysis
• Chat Support
• Model Customizations
• Embeddings & SSO
Professional
Unknown Price• Multilingual Transcription
• Semantic Moments
• Conversational Scoring
• Conversational Summarization
• Sentiment Analysis
• Speech Analytics
• Smart Clustering
• Automated QA
• Agent Scoring
• AI Coaching
• Custom Reporting & BI
• Automations & Integrations
• Pitch Pop
• Feedback Analysis
• Chat Support
• Model Customizations
• Embeddings & SSO
Enterprise
Unknown Price• Multilingual Transcription
• Semantic Moments
• Conversational Scoring
• Conversational Summarization
• Sentiment Analysis
• Speech Analytics
• Smart Clustering
• Automated QA
• Agent Scoring
• AI Coaching
• Custom Reporting & BI
• Automations & Integrations
• Pitch Pop
• Feedback Analysis
• Chat Support
• Model Customizations
• Embeddings & SSO
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