CogNeed AI™
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About
CogNeed AI™ enhances sales and customer support teams by providing real-time conversational assistance through its proprietary AI algorithm. It offers contextual and relevant information during customer interactions, significantly supporting communication, reducing training times, and improving customer experience. With benefits like decreasing ticket processing times and elevating lead conversion rates, CogNeed is designed for businesses aiming to enhance team performance efficiently without the need for exhaustive retraining. It operates in multiple languages and ensures data security and compliance with GDPR standards.
Platform
Features
• multi-language support
• gdpr compliant
• secure data processing
• conversation analysis
• performance measurement and optimization
• real-time information support
FAQs
What does CogNeed do?
CogNeed provides real-time assistance to sales and customer support teams by displaying relevant information during conversations.
Who is CogNeed designed for?
CogNeed is designed for customer service, sales, and telemarketing teams that operate primarily via phone or video.
How does CogNeed work?
CogNeed uses a proprietary algorithm to detect keywords during conversations and displays context-specific information in real-time.
Is CogNeed available in other languages?
Yes, CogNeed can operate in all European languages.
What benefits does real-time application offer?
It enhances conversation quality, productivity, and facilitates learning during phone interactions.
What users can expect from CogNeed implementation?
Higher productivity, better commercial performance, and accelerated onboarding for new employees.
Is CogNeed GDPR compliant?
Yes, CogNeed is designed to be compliant with GDPR regulations.
How is data security assured?
CogNeed operates in a secured cloud environment, offering data processing in France if required.
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