Calabrio Bot Analytics
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About
Calabrio Bot Analytics is a chatbot analytics software designed to boost the performance and quality of customer service chatbots and voice bots. It provides leading insights for chatbot teams, allowing them to monitor key performance indicators (KPIs), access conversation data (including transcripts), and identify areas for improvement. The platform offers a comprehensive suite of metrics, including bot automation score, bot experience score, cost per automated conversation, and agent experience score. It integrates with various bot development platforms (e.g., Google Dialogflow, Kore.ai, Microsoft PowerVA) and CCAS platforms (e.g., Genesys, Five9, Avaya). Calabrio claims that using their analytics leads to significant improvements in automation, customer experience, cost reduction, and adoption rates.
Platform
Features
• conversation analytics
• virtual agent analytics
• one chatbot analytics platform, all conversations
• all access pass to conversation data
• monitor metrics
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