BoldDesk
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About
BoldDesk is an AI-driven customer service software developed by Syncfusion, designed to assist businesses in managing customer inquiries efficiently. It provides a comprehensive suite of tools like ticketing systems, live chat, omnichannel inbox, knowledge base, task management, and an AI Copilot to enhance customer support. The platform allows organizations to handle up to 70% of customer inquiries autonomously. With features like workflow automation, contact management, and extensive reporting and analytics, BoldDesk is suitable for small businesses, startups, and enterprises. It offers a flat-rate pricing model starting at $49 for 10 agents, which scales with the number of agents. Users can also benefit from free migration, a 30-day money-back guarantee, and a 15-day free trial without credit card requirements.
Platform
Task
Features
• task management
• ai copilot
• workflow automation
• mobile app
• reports & analytics
• knowledge base
• live chat
• omnichannel inbox
• ticketing system
• customization
• customer portal
• satisfaction survey (csat)
• embedded help widgets
• apps & integrations
• contact management (crm)
FAQs
Who is an agent?
Support agents are customer service representatives. Each agent requires their own license.
How does the free trial work?
The 15-day free trial gives you full access to all features of your chosen plan.
What type of payment do you accept?
Credit card payments are accepted for subscriptions.
Can I upgrade or downgrade my subscription?
You can change your subscription at any time, with immediate effects for upgrades.
Can I cancel my subscription?
You can cancel any time, but the subscription remains valid until the end of the billing period.
Pricing Plans
Team-Based
USD49.00 / per month• Includes 10 agents
• Email ticketing
• Knowledge base
• Workflow automation
• Custom fields
• Custom views
• Web widgets and web forms
Momentum
USD129.00 / per month• Includes 10 agents
• All Scale features plus live chat
• WhatsApp and Facebook
• Ticket auto assignment
• CSAT surveys
Enterprise
USD199.00 / per month• Includes 10 agents
• All Momentum features plus ticket approvals
• Activity/task management
• Scheduled reports
• Multibrand help desk
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