CX Genie
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About
CX Genie is an AI-powered chatbot platform designed to automate customer support processes, providing personalized interactions and intelligent chat functionalities without complexity. Trusted by over 10,000 customers globally, it caters to various business sectors, including e-commerce, financial services, marketing, and more, enabling users to build chatbots in seconds with no sign-up necessary. CX Genie integrates seamlessly with various platforms and provides advanced features such as auto-learning, human-powered improvement, intent detection, and personalized messaging, all managed from an easy-to-use dashboard. It offers flexible pricing plans starting with a free tier, and users can create chatbots that engage users effectively while managing multiple data sources for comprehensive responses. The tool also emphasizes the importance of feedback loops and proactive engagement to continuously improve customer service metrics. Join their community to discuss improvements and get support from a dedicated team.
Platform
Task
Features
• real-time analytics and insights
• 24/7 customer support capability
• integrates with multiple platforms
• automates customer support processes
• build chatbots with no coding required
• auto-learning and continuous improvement
• supports multimedia interactions
• customizable message flow builder
• user-friendly workspace
• feedback loop for optimization
FAQs
What is CX Genie, and how does it work?
CX Genie is a platform designed to automate and optimize customer support processes. It uses natural language processing and machine learning to provide automated, efficient, and personalized customer interactions.
What are the key benefits of using CX Genie for our business?
CX Genie maximizes your ROI and offers a lot of business benefits through improving customer engagement, reducing support costs, 24/7 availability, and the ability to scale support efforts effortlessly.
Is CX Genie suitable for businesses of all sizes?
Yes, CX Genie is designed to cater to businesses of all sizes and categories, from startups to enterprise-level organizations. Whether you bring your own code or configure it in a few clicks, CX Genie is easily modified to meet your unique business needs.
How does CX Genie integrate with our existing customer support tools and systems?
CX Genie offers seamless integration with various customer support tools, CRM systems, and messaging platforms. Our team will work with you to ensure a smooth integration process.
Can CX Genie handle complex customer inquiries and issues?
Absolutely! CX Genie's AI is trained to handle a wide range of customer inquiries, from simple queries to complex issues. It continuously learns and improves its responses to better assist your customers.
Is there a need for human intervention when using CX Genie?
CX Genie can handle a significant portion of customer inquiries autonomously. However, it's designed to escalate complex issues to human agents when necessary, ensuring a seamless customer experience.
What kind of analytics and insights does CX Genie provide?
CX Genie offers comprehensive analytics and insights into customer interactions. You can track customer satisfaction, response times, and other key metrics to continuously improve your support processes.
Is CX Genie secure and compliant with data protection regulations?
Yes, CX Genie prioritizes data security and compliance. It adheres to industry-standard security practices and can be customized to comply with data protection regulations specific to your business.
How can we get started with CX Genie for our business?
To get started with CX Genie, simply contact our sales team, and they will guide you through the onboarding process, including customization, integration, and training to ensure a successful implementation.
Is my data secured?
Yes, your data is secured with CX Genie. We don't store your conversation with the AI. Your uploaded data, links, and files are stored on the cloud with standard security.
Pricing Plans
Basic
Free Plan• 1,000 conversations/month
• 1 team member
• 1 chatbot
• 20 documents for AI Knowledge
• Install chatbot on website
• Hybrid chat mode for agent with AI recommendations
Premium
USD14.99 / per month• 5,000 conversations/month
• 5 team members
• Unlimited chatbots
• 100 documents for AI Knowledge
• Install chatbot on mobile app
Pro
USD24.99 / per month• 30,000 conversations/month
• 30 team members
• Unlimited AI knowledge updates
• Usage reports
• API access
• Live chat technical support
Enterprise
Unknown Price• >30,000 conversations/month
• >30 team members
• Custom AI Training Model
• On-premise solution
• SAML SSO
• Audit logs
• 24/7 Ticket Support
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