Dixa
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About
Dixa is a comprehensive Conversational Customer Service Platform designed to create meaningful service experiences for customers and teams. It integrates various channels such as phone, email, social media, and messaging into a single interface, making it an omnichannel platform. Dixa's key features include AI & automation tools, a unique agent hub, and a conversation engine that powers smarter customer service. It focuses on enhancing customer loyalty through its 'Customer Friendship™' philosophy and supports businesses of varying sizes across multiple industries. Dixa also provides powerful analytic tools and reporting features to improve team performance and customer interaction quality.
Platform
Task
Features
• ai-driven automation
• omnichannel support
• integrated analytics
• flexible chat options
• dynamic knowledge management
FAQs
Can you make calls with Dixa?
Yes! We have a flexible, full-featured call center and phone system that runs entirely in your browser.
Is there a minimum number of seats?
Yes, we have a 7 seat minimum.
Do you offer monthly pricing?
Monthly pricing is available upon request.
Can I keep my existing phone numbers?
Yes, you can transfer your existing numbers to Dixa.
Is Dixa GDPR compliant?
Yes, Dixa is GDPR compliant.
Pricing Plans
Essential
USD39.00 / per Agent/Month• Dixa Messenger as a Channel
• Conversation Timeline
• Intelligent Routing
• Advanced Search
• Notes & Tags
• Analytics
• Integrations
Growth
USD89.00 / per Agent/Month• All Features from Essential
• External Knowledge Base
• CSAT Measurement
• Agent Teams
• Custom Conversation Attributes
Ultimate
USD139.00 / per Agent/Month• All Features from Growth
• Routing with External Data
• Knowledge-Centered Service
• Activity Log API
• Bulk Actions
Custom
Free Plan• All Features from Ultimate
• Custom API Limit
• Knowledge API
• Custom Services and Support
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