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Knowmax

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About

Knowmax is an AI-powered Knowledge Management Platform designed to empower customer experience teams by providing contextual and actionable knowledge. It facilitates the delivery of mistake-proof services across various touchpoints, allowing organizations to unify their knowledge and improve service efficiency. By integrating interactive workflows, visual guides, and self-support features, Knowmax helps reduce onboarding time and enhances agent training while optimizing customer support interactions. The platform is tailored for different industries including telecom, banking, insurance, and e-commerce, and supports seamless integration with existing tools.

Platform

Keywords

knowledge management customer experience ai solutions decision trees visual guides

Task

knowledge management

Features

• integration with crm systems

• customizable workflows

• cognitive decision trees

• performance analytics and reporting

• ai-driven decision trees

• visual guides and how-tos

• omnichannel knowledge base

• content migration support

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