Engati
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About
Engati is a conversational AI platform that helps businesses engage with customers across multiple channels. It offers a low-code bot builder, integrates with various platforms like WhatsApp, Shopify, and Instagram, and provides features such as omnichannel engagement, multilingual conversations, and chatbot training. Engati's eSenseGPT leverages GPT and LLMs for enhanced customer experiences. The platform offers various pricing plans, from basic to enterprise solutions, including partnership programs. Customer testimonials highlight Engati's ease of use, time savings, and ability to handle complex queries.
Platform
Task
Features
• ai chatbot
• live chat
• omnichannel engagement
• whatsapp chatbot
• instagram chatbot
• multi-lingual conversations
• esensegpt
• shopify chatbot
FAQs
What is the charge for a WhatsApp marketing campaign?
A WhatsApp Marketing Campaign is usually divided into the kind of conversations you are having with your audience. A marketing conversation in India is ₹0.73/conversation, Utility conversation is ₹0.31/conversation, Authentication is ₹0.16/conversation and Service conversation is ₹0.29/conversation.
Do I need to pay for Whatsapp Business API?
Yes, you will be charged according to the pricing plan you choose. To know about the final price, you can talk to our product experts here.
Can I take a small plan and add additional features?
If you choose our Growth plan and want some additional features from the Enterprise plan, we can customize it as per your business’ requirements. To know more, you can chat here.
What is the response time for customer support via email & whatsapp?
Our customer support team responds as soon as possible during working hours. Our AI chatbot, Enbo, is 24\*7 available on the website to answer queries. On other days, the response time typically ranges from 2-4 hours.
What are chatbot building & implementation charges?
Chatbot building and implementation charges are very subjective and are decided on the complexity of flow of the bot. A small flow takes less time and hence less money. A complex flow will require more time and hence more investment.
Do we have to pay for meta approved whatsapp templates?
No, there is no charge for Meta approved WhatsApp templates.
How does Engati 7 day free trial work?
Engati’s 7 day free trial lets you leverage the full capabilities of the platform for 7 days in a sandbox environment. Once your free trial is over, you can upgrade to a paid plan to keep using the platform.
What are the WhatsApp Messaging restrictions during the 7 day free trial period?
Since you’d be using a sandbox setup to explore WhatsApp messaging capabilities, you will not be able to send out any messages from your brand’s number. They will all go from Engati’s sandbox number and you can add upto 5 users in your contact list. This is majorly for your internal testing purposes.
How do automatic payments work?
Engati lets you set up auto-pay your payments. You can choose it in our portal under your Account Settings.
Is it free to make a Shopify store?
No, Shopify charges are separate from Engati. You can check them on Shopify’s pricing page.
Pricing Plans
WhatsApp Accelerator
INR7000.00 / quarterly• Green tick assistance
• Broadcast & Scheduling
• WhatsApp Inbox
• Basic Automation (Welcome, OOO)
• GSheets integration
• Add upto 5 agents
• Analytics for Broadcasts & Livechat
• Message templates catalog
• Retargeting Campaigns
• Click to WhatsApp Ads (CTWA)
WhatsApp Growth
USD1.23• Everything from Accelerator +
• Advanced chatbot flows
• Custom campaign flows
• CRM integration
• Access to WhatsApp flows
• Advanced Analytics with CTWA, Chatbot, and Campaigns
• Run intent based campaigns
• FAQs
WhatsApp Enterprise
USD1.23• Everything from Growth +
• eSenseGPT - GenAI powered conversations
• Multiple digital channels
• Omnichannel Livechat Inbox
• Custom app integrations
• Unlimited chatbot flows
• Full-view Analytics
• LLM integrations
• Voice integration
• Access to Multiple messaging languages
Omnichannel Pro
USD1.23• WhatsApp + 1 addtnl digital channel of your choosing
• Broadcast & Scheduling
• Omnichannel Livechat Inbox
• Add upto 5 agents
• Custom chatbot flows
• Custom app integrations
• Full-view Analytics
• Message templates catalog
• Access to chatbot template catalog
• Access to all WhatsApp features (CTWA, Payments, Commerce)
Omnichannel Enterprise
USD1.23• Everything from Pro +
• eSenseGPT - GenAI powered conversations
• Multiple digital channels
• Unlimited chatbot flows
• Message templates catalog
• LLM integrations
• Voice integration
• Multiple messaging languages
• FAQs
Partner Referral
USD1.23• Start instantly
• Build your own pricing and T&Cs
• Sales support
• Platform Training & Support
• Access to Marketing collaterals
Partner Preferred
USD1.23• Access to entire portal with Engati branding
• Unlimited Customers
• Master Account
• Build your own pricing and T&Cs
• Sales support
• Platform Training & Support
• Access to Marketing collaterals
• 2 weeks onboarding
• Account manager
Partner Whitelabel
USD1.23• Fully Whitelabeled Portal
• Unlimited Customers
• Master Account
• Build your own pricing and T&Cs
• Sales support
• Platform Training & Support
• Access to Marketing collaterals
• 2 weeks onboarding
• Account manager
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