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AptEdge

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About

AptEdge is an AI-powered customer service tool designed for enterprises to improve case resolution, enhance agent productivity, and optimize customer interaction through advanced technology features such as a Generative AI-powered Answer Engine, predictive analytics, and automation capabilities. The platform focuses on preventing escalation by providing instant tier 1 answers, reducing ticket volume through automation, improving resolution time and customer satisfaction (CSAT). AptEdge can seamlessly integrate within existing knowledge tools such as Salesforce and Zendesk, aiming to increase agent efficiency and streamline support processes.

Platform

Keywords

generative ai enterprise solutions predictive analytics ai customer service case resolution

Task

customer service

Features

• predictive analytics

• enhanced customer satisfaction

• ai answer engine

• edge automation

• integrations with salesforce and zendesk

• case resolution automation

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