Luminous CRM
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About
Luminous CRM is a WhatsApp engagement platform that helps businesses acquire, convert, and re-engage customers using WhatsApp Business API. It offers features like bulk broadcast messaging, AI-powered chatbots for 24/7 automation, multi-agent live chat support, and seamless integrations with various CRMs and eCommerce platforms. The platform includes an in-built CRM for managing contacts, tags, and attributes, provides real-time campaign analytics, and enables smart retargeting based on audience segmentation. Pricing plans include Basic, Pro, and Enterprise options, with varying features and conversation limits. WhatsApp's conversation-based pricing applies, charging for conversations based on message categories and user's country.
Platform
Features
• smart retargeting
• campaign real-time analytics
• in-built crm
• integrations with crm, payment portals, ecommerce platforms
• multi-agent live chat for customer support
• automate messages with auto and a.i chatbots
• broadcast bulk messages to unlimited users
FAQs
What does Unlimited Users mean?
Unlimited User means that there is no limit on the number of Monthly Active Users (MAUs) you can connect with in a month. Be it a thousand users, hundred thousand users, or a million users - you can connect with as many users as you want! You'll just need to pay for the WhatsApp Conversation Charges after 1000 Free Conversations per month along with the Subscription fee.
Are WhatsApp Conversations managed separately?
Yes, WhatsApp Conversation Credits are recharged and managed Separately.Everytime you initiate a Conversation (UIC or BIC), the price of that conversation is deducted from this recharge.This price varies according to user's country.
What is a Customer Service Window / Session Window?
A Messaging session window starts when a user sends your Whatsapp Business Number a message and lasts for 24 hours from the most recently received message.You can intervene/respond with ANY kind of message within these 24 hours.
Is it a Pre-paid Billing or Post-paid?
All billing is Pre-paid.
How many Contacts Can I Import
You can Import Unlimited Contacts to the Luminous Dashboard. You're only charged for the WhatsApp Conversations you initiate with a user.
How do Upgrade or Downgrade work?
Upgrades and Downgrades work on a pro-rata basis.
Pricing Plans
Pro
UGX350000.00 / per month• Unlimited Users
• 1000 Free Service Conversations/month
• Unlimited Agent Logins
• Smart Audience Segregation
• Broadcasting & Retargeting
• Template Message APIs
• Multi-Agent Live Chat
• Agent Transfer & Manager Monitoring
• 1200 Messages/min
• Upto 10 Tags
Enterprise
Unknown Price• Unlimited Users
• 1000 Free Service Conversations/month
• All features in Pro Plan
• Unlimited Tags
• Unlimited Attributes
• Downloadable Reports
• Dedicated Account Manager
• Priority Customer Support
• Webhooks
• Higher Messaging Speed
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