Fama

Benefits:

• Competitive compensation packages

• Stock options

• 401(k) plans with a match

• Vacation days

• Sick days Volunteer time off Paid parental leaveMedical, Dental, Vision, FSA plansEmployee Assistance Programs, Teladoc, TalkSpace therapy, Peloton

Education Requirements:

• Degrees or significant experience in fields such as English, History, Psychology, Sociology, Liberal Arts, Library Sciences, Criminal Justice, etc., are beneficial

Experience Requirements:

• 3-5 Years of experience in team management. Demonstrated leadership or mentorship experience supporting 5+ employees

• Advanced experience in a research role, preferably within executive search, due diligence, or a related field

Other Requirements:

• Strong ability to communicate effectively across various levels of an organization and with clients

• Advanced skills in database research, including boolean searching and using platforms like LexisNexis and PACER

• Proficient with Google Suite, Microsoft Office, BI tools, and Adobe applications; adept at using digital communication tools for team management

• Strong cross-functional collaborator, effective and efficient communicator with direct and indirect team members and departments

• Demonstrates leadership and coaching within fast-paced production environments with metrics, communicating standardized processes, and executing quality assurance deliverables

Responsibilities:

• Assist in the mentorship and management of Team Leads and Research Associates

• Contribute to the success of hiring, training, and onboarding processes for new team members

• Oversee the team's research activities

• Establish and monitor quality control processes

• Regularly review and refine operational processes within the department to enhance efficiency and effectiveness Review the steps within all processes within the department with team members frequently to find places where improvements can be made. Once found, bring these ideas to attention and follow through with testing and moving into production if approved. Create, update, and maintain comprehensive process documentation to streamline training and ensure consistency. Engage with clients and vendors through various communication support channels to understand and meet their customization needs and expectations. Provide feedback and insights from client interactions to enhance service delivery. This will involve working closely with Fama’s Client Success and Partnerships teams. Serve as a liaison between the research team, operations, and management. Ensure effective communication and coordination of product requests, feedback, and resolutions of any challenges. Assist in managing and responding to advanced client inquiries and issues, including those related to account management, compliance, and feature requests. Oversee the tracking and resolution of departmental tickets. Compile and report data related to KPIs, management of the team(s), quality and production volume along with trends. Manage data analytics on all levels, including but not limited to Teams, Client, and product-specific dashboards and reporting

Benefits:

• Competitive compensation packages

• Stock options

• 401(k) plans with a match

• Vacation days

• Sick days Volunteer time off Paid parental leaveMedical, Dental, Vision, FSA plansEmployee Assistance Programs, Teladoc, TalkSpace therapy, Peloton

Education Requirements:

• Related degree types (not required) or equivalent experiences well-suited for this role: English, History, Psychology, Sociology, Liberal Arts, Library Sciences, Criminal Justice, etc. (anything that involves intensive research and writing)

Experience Requirements:

• 1-3 years of experience as a researcher in executive search, due diligence, or related industries, preferred

Other Requirements:

• Research skills with strong writing disciplines such as analyzing data and literature, problem-solving, and the ability to provide results of an investigation search in written summaries

• Strong multitasker, effective and efficient communicator with team members, and attention to detail oriented

• Flourishes in fast-paced production environments with metrics, standardized processes, and quality assurance deliverables

Responsibilities:

• Collaborate with a team of researchers for both individual and joint report fulfillment, including: Comprehensive search and analysis of news and litigation content Executive summarization of relevant news and litigation content Be in tune with operations production schedules and deliver customized reports