CoMMingle
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About
CoMMingle is a hospitality-focused AI-driven platform that offers a suite of services designed to enhance customer engagement for hotels and restaurants. With over 20 years in the industry, their offerings include guest review response management, social media marketing, and reputation management, all tailored specifically to meet the needs of the hospitality sector. The service provides comprehensive guest review monitoring, 24/7 responses, and in-depth semantic analysis reporting on guest sentiment, allowing properties to improve guest satisfaction and brand compliance. CoMMingle is recognized for its commitment to personalized service, with no canned responses, and it offers customizable plans based on volume. They emphasize their deep understanding of hospitality over generic marketing solutions, ensuring tailored strategies for each client.
Platform
Features
• social media marketing
• conversational marketing
• reputation management
• guest review responses
• omnichannel marketing
Pricing Plans
Trial Plan
Free Plan• All Major OTA & Review Sites Covered
• 140 Global Guest Review Sites Included
• 24/7 Monitoring of Guest Reviews
• Guest Review Responses – 7 Days a Week
• 45 Foreign Language Review Responses
• White-Glove Service – No Canned Responses
• Your Approval Before We Post Responses
• CoMMingle Alert Escalations
• Crisis Management
• Negative Review OTA Petition Requests
• Semantic/Sentiment Analysis Reporting
• CompSet Semantic/Sentiment Analysis Reporting
Social Media Amplified
Free Plan• 7+ Custom Social Weekly Posts
• Facebook, Instagram, LinkedIn & Brand Posts
• Facebook & Instagram Stories
• Facebook & Instagram Pinned Posts & Highlights
• Monthly Social Advertising Budget Included
• Community Post Monitoring
• Property Escalations
• Monitor Facebook Check-Ins for UGC
• User Generated Content & Rights Management
• Custom Graphics Creation
• Online Weekly Social Media Calendar
• Your Approval Before We Post
• HoteLINK Custom Links to Your Website
• 8 Holiday Promotional Landing Pages
• Wedding Guide PDF Creation
• Wedding Event Lead Generation Module
• 3 Website Deep Links
• Analytics & KPI Reporting
• Monthly Strategy & Business Review Calls
Custom Ad-Ons
Free Plan• On-Site Social Media Photography
• Additional Ad Spend Billed via Customer Credit Card
• Restaurant Menu Creation for Social Media Posts & Property Use
• Advanced Social Media Analytics & KPI Reporting with CompSet Benchmarking
• Hiring / Jobs Custom Landing Page
• Custom Social Media Event and Demand Driver Landing Pages
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