Hyphen
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About
Hyphen is a developer-first operations platform that automates access management and connects teams with services and cloud resources. It offers features like team management, secret management, custom short links, feature flags, and IP geolocation. Pricing is usage-based, with a per-user monthly fee and additional charges for services like ENV operations, short link creation, and net.info API calls. Discounts are available for high usage and pre-commit contracts.
Platform
Features
• team management
• secret management
• custom short links
• feature flags
• net.info
FAQs
What is the billing cycle for Hyphen?
We invoice / charge your card every 30 days from the day you signed up. If you signed up on the 15th of the month, you will be charged every 30 days from that point.
Do you pro-rate with user seat licenses?
Yes, we pro-rate user seat licenses based on the number of days remaining in the billing cycle. If you add a user mid-cycle, you will be charged a pro-rated amount for that user.
How does the per user seat license work?
You are charged $35 per user who interacts or is managed by the platform. If a user doesn’t interact with the platform but is managed via smart access in a team they will be charged a user seat license.
What counts as an interaction with the platform?
Interactions include using Slack commands or asking questions and performing tasks with Hyphen bot, accessing via the CLI, or interactions with the Hyphen app.
Do I get charged for users added to a team if they haven't interacted with the platform?
Yes, you will be charged a user seat license for any user added to a team, regardless of whether they interact with the platform as we perform access management for that user.
Do you offer discounts for high usage?
Yes, we offer tiered discounts based on your monthly spending. Discounts start at 5% for monthly spends above $5,000 and increase to 30% for spends above $250,000.
What are pre-commit contracts and how do they work?
Pre-commit contracts are long-term agreements (12, 24, or 36 months) that offer additional discounts based on your projected spend. These discounts are applied on top of monthly spend discounts, providing up to 12% in additional savings.
Is there a way to test the platform before committing?
Yes, we offer trial credits to potential customers, allowing you to test the platform before making a full commitment. These credits are time-limited and must be used within the trial period.
What if I need dedicated support?
We offer a Premier Customer Success package for $3500 per month, which provides you with a dedicated contact for support, billing issues, and escalations.
Pricing Plans
Startup
$35.00 / per month• Seamlessly integrating new members and teams into repos, channels, and cloud resources
Small
$175.00 / per monthMid-Size
$40.50 / per monthEnterprise
$215.50 / per monthAverage Rating: 0.0
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