FreeText AI is an AI-powered platform designed to analyze unstructured customer feedback data from diverse sources such as reviews, chats, surveys, and support tickets. It helps businesses extract meaningful insights and trends, providing actionable information to improve customer experience, reduce churn, boost satisfaction, and lower support costs. Founded by former Googlers, it leverages advanced natural language processing (NLP) and machine learning to categorize feedback by sentiment and topic, providing explanations to aid in understanding and taking action. It offers multiple language support, enterprise-grade security, and custom source connectors.
• multi-language support
• enterprise grade security
• custom report generation
• custom source connectors
• ai-driven feedback analysis
• transparent ai
• multiple source support
• customer feedback analytics
FreeText AI is an AI-powered platform that analyzes unstructured textual customer feedback from various sources like reviews, chats, surveys, and support tickets to provide actionable insights and trends.
Anyone who wants to analyze customer feedback to improve customer experience and make data-driven business decisions can use FreeText AI.
To get started, sign up for a free trial or contact the team for a demo.
FreeText AI can analyze various data types including reviews, chats, surveys, and support tickets.
FreeText AI supports various data platforms and integrations, including Zendesk. If your data source isn't supported, they can help build a custom connector.
Yes, your data is secure with FreeText AI. They use enterprise-grade security measures.
The time it takes for analysis to appear varies depending on the data volume and complexity, but they'll notify once your data is processed.
FreeText AI supports multiple languages. Contact them directly to inquire about specifics.
If your data source isn't currently supported, contact FreeText AI; they may build a custom connector.
Pricing information is available on the FreeText AI pricing page; a free trial is also offered.
If your analysis isn't complete, wait, or contact support for assistance. There is no specific timeframe given.
If you notice data quality discrepancies, contact FreeText AI support to report and resolve the issues.
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