Anecdote
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About
Anecdote is a comprehensive feedback analytics platform designed for customer-centric teams at B2C companies. It utilizes advanced AI techniques to help businesses collect and analyze qualitative customer feedback from a variety of sources. The platform offers features like automated tagging, sentiment analysis, and the ability to create custom dashboards. Anecdote's proprietary Natural Language Processing engine allows for precise feedback clustering and actionable insights. The tool integrates with over 230 feedback sources, enabling real-time notifications and comprehensive survey analysis. Users can also create surveys easily and perform competitor analysis to uncover valuable customer insights. Anecdote is trusted by leading companies for enhancing customer experience strategies.
Platform
Features
• competitor analysis
• ai-generated summaries
• custom dashboards
• actionable insights
• semantic search
• real-time notifications
• automated ai tagging
• survey creation
• survey analysis
• chat support for feedback
• precision nlp feedback clustering
FAQs
How accurately does Anecdote extract insights from customer feedback data?
Our proprietary NLP engine and machine learning models enable Anecdote to pinpoint insights with acute, personalized accuracy - significantly higher than competitors. With premium you secure custom taxonomy and your own model trained on your data.
Can non-technical users easily act on Anecdote’s insights?
Yes, our dashboard summarizes actionable findings into simple, interactive visualizations for quick consumption.
How many languages does Anecdote understand?
Anecdote is Polyglot. It is equally strong in English, Arabic (including dialects), Spanish, Portuguese, Chinese, and the top-40 other most popular languages worldwide.
What kind of sources can Anecdote analyze for feedback?
Anecdote seamlessly integrates with surveys, review sites, community forums, social channels, and 200+ other sources to uncover insights.
Is my data secure with Anecdote?
Absolutely. We understand data security is critical. Anecdote is SOC 2 certified and undertakes regular 3rd party penetration tests and audits to validate our strict security practices.
We already use Medallia/Qualtrics. Why should we add Anecdote?
This is a marriage made in heaven. Anecdote complements your existing platforms by extracting 10-20% more actionable insights from feedback using AI.
Pricing Plans
Growth Plan
Unknown Price• 5000 Data Points Per Month
• Unlimited Integrations
• Custom AI Dashboards
• Custom Taxonomy
• API Access
• Priority Customer Support
Enterprise Plan
Unknown Price• Unlimited Data Points
• Virtual User Researcher
• Custom AI Dashboards
• Unlimited Integrations
• Competitor Analysis
• Dedicated Support
• ML Model Trained on Your Data with Custom Taxonomy
• API Access
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