Tikit.AI
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About
Tikit.AI is an IT Service Management Platform integrated within Microsoft Teams. It is designed to streamline and enhance IT service processes by automating ticketing workflows, providing a virtual agent for user assistance, and offering seamless integrations with Microsoft technologies. Tikit allows organizations to manage incidents, service requests, and changes directly within Microsoft Teams, reducing ticket volume through AI-powered assistance. It supports multi-department needs and provides advanced reporting features via Power BI.
Platform
Features
• advanced reporting
• incident creation from teams chat
• incident creation from email
• intune integration
• automate business processes
• dedicated web portals
• power automate integration
• ai-powered service catalog
• ai-powered virtual agent
• multi-department support
FAQs
Can I See a Demo of Tikit?
Yes, a fully comprehensive demo video is available, and you can schedule a live demo.
Do You Offer a Free Trial of Tikit?
Yes, we offer a fully functional trial of Tikit’s ITSM plan for 14 days with no credit card required.
Are There Discounts Available for Tikit Subscriptions?
There are volume discounts available based on the number of agents purchased.
What is the Tikit Virtual Agent?
The Tikit Virtual Agent is a Teams bot that uses AI and Natural Language Processing to assist users.
Pricing Plans
Microsoft Teams Ticketing
USD24.00 / per agent/month• Convert chats/emails to tickets
• Ticket creation from Teams chat
• AI-powered ticket deflection
• Role-based security
• Basic reporting
• 24/7 Knowledge Base access
• Chat & email support
Microsoft 365 Service Desk
USD37.00 / per agent/month• Supports unlimited teams
• Ticket creation from email
• Multi-department support
• Scheduled automations
• Custom views and statuses
Microsoft 365 ITSM
USD47.00 / per agent/month• AI-powered service catalog
• Ticket lifecycles
• Real-time Excel sync
• Integration with Power Automate
• Advanced reporting
• Satisfaction surveys
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