Deflection
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About
Deflection is an all-in-one AI-powered customer service solution that enhances support through various channels including chat, email, and phone automation. It offers automated responses available 24/7, learning from interactions to provide efficient customer service. With features such as a chat and email automation system, phone automation capabilities, a Learning Center for self-learning, and an Actions Library to streamline processes, Deflection aims to elevate customer satisfaction and agent efficiency. The platform supports multilingual interactions and offers a free trial with $200 in credits for new users, allowing businesses to experience its capabilities without upfront commitment. Pricing is based on a pay-per-resolution model, ensuring flexibility for businesses of all sizes.
Platform
Task
Features
• multilingual support
• 24/7 availability
• email automation
• integration with existing systems
• chat automation
• actions library for process streamlining
• self-learning from interactions
• phone automation
FAQs
How does the free trial work?
When you sign up for Deflection, you will have complete access to the Deflection suite of products. $200 in free credits are granted at sign up, and only after you exceed those will you be charged.
How does usage-based billing work?
Users are billed $1 per resolved ticket. A resolved ticket is any conversation that does not result in a human hand off or a customer marking as a bad answer.
What is the billing threshold?
The billing threshold is the set amount at which your payment method will be automatically charged and is adjustable within your Deflection portal.
Can I add new members to my account?
Yes, you can add new members to your account at any time, but adding members does not impact your pricing, which is based on resolutions.
Are there any discounts available?
You can get $200 in free credits today as part of our promotional offer.
Pricing Plans
Enterprise
Unknown Price• Everything in Starter
• White Glove Onboarding
• Custom Workflows
• Deflection API Access
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