Intercom
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About
Intercom is an advanced AI-first customer service platform designed to provide instant, quality support to customers while enabling support agents to perform efficiently through tools like Fin AI Agent and Fin AI Copilot. The platform resolves 50% of support volume automatically, facilitates omnichannel interactions, and offers comprehensive insights and reporting for support leaders. It caters to diverse industries including financial services, e-commerce, and healthcare, ensuring that businesses enhance customer satisfaction through intelligent, scalable service. Intercom is designed for use by small to enterprise-level organizations, with various features encompassing automated responses, customizable bots, and a powerful visual workflow builder.
Platform
Task
Features
• omnichannel support
• ai-powered customer support
• mobile app support
• advanced ticketing system
• proactive messaging capabilities
• customizable help center
• performance insights and reporting
• visual workflow automation
• fin ai copilot for agent assistance
• fin ai agent for instant support
FAQs
What is Fin?
Fin is the identity of Intercom’s AI tools that provide instant, accurate answers for customers and assistance for support agents.
How does the free trial work?
Intercom’s free trial requires no credit card to sign up and provides access to all features for 14 days.
Can I pay in my local currency?
Intercom is billed in United States Dollars (USD) only.
What apps and integrations does Intercom offer?
Intercom provides over 450+ apps and integrations, including Salesforce, Hubspot, and Jira.
Pricing Plans
Essential
USD29.00 / per seat/mo• Shared inbox
• Fin AI Agent
• Ticketing system
• Fin AI Copilot
• Macros
• AI Compose
• Public help center
• Unlimited articles
• Basic automation
• Proactive support
Advanced
USD85.00 / per seat/mo• Shared inbox
• Fin AI Agent
• Team inboxes
• Fin AI Copilot
• Ticketing system
• AI Compose
• AI Autofill
• AI Summarize
• Public help center
• Tickets portal
• Private help center
• Unlimited articles
• Proactive support
• Side conversations
• Multilingual help center
• Workflows for advanced automation
Expert
USD132.00 / per seat/mo• Shared inbox
• Fin AI Agent
• Team inboxes
• Fin AI Copilot
• Ticketing system
• AI Compose
• AI Autofill
• AI Summarize
• Public help center
• Tickets portal
• Private help center
• Unlimited articles
• Proactive support
• Side conversations
• Multilingual help center
• Workflows for advanced automation
• Multiple help centers
• Workload management
• Multibrand messenger
• Single sign-on
• Real-time dashboard
Proactive Support Plus
USD99.00 / per month• Product tours
• Surveys
• Mobile carousels
• Checklists
• News items
• Push notifications
• Posts
• Series campaign builder
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