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Hintech.ai

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About

Hintech.ai provides a platform that transforms phone call recordings from call centers into actionable insights. The technology processes hundreds of hours of recordings, identifying customer-reported issues, generating clear reports, and evaluating service quality metrics like friendliness and professionalism. With a simple, integration-friendly solution, users can expect to have valuable insights delivered straight to their email weekly without the burden of manual analysis.

Platform

Keywords

natural language processing analytics customer service reporting call center

Task

Features

• problem identification

• clear and comprehensible reporting

• metrics evaluation through nlp

• custom features and targeted questions

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