Avoca
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About
Avoca is an AI platform designed specifically for HVAC, plumbing, and electrical businesses to enhance customer service and drive revenue. It features an AI call center that operates 24/7, ensuring businesses never miss a customer call. With deep integration with platforms like ServiceTitan, Avoca allows for seamless scheduling and communication, handling both text and webchat inquiries. The platform empowers technicians with real-time analytics and training support, while its automated follow-up capabilities ensure that customer engagement is consistent and effective. Avoca's AI agents are adept at handling calls empathetically and intelligently, booking appointments directly into the user's preferred CRM. The platform is suitable for businesses looking to improve their operational efficiency and enhance customer experiences on a large scale.
Platform
Task
Features
• integration with servicetitan
• deep workflows for emergency handling
• support for text, calls, and webchat
• automated customer follow-ups
• real-time analytics for employees
• empathetic, intelligent handling of calls
• 24/7 ai call center
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