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Onward

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About

Onward is a cutting-edge AI platform that leverages machine learning and natural language processing to provide unparalleled understanding of complex messages. With a visual bot builder, it allows users to create advanced customer interaction flows without coding. It offers 24/7 coverage for customer inquiries, integrates deeply with platforms like Zendesk, Salesforce, and HubSpot, and even enables e-commerce tracking through Shopify. Onward aims to empower agents with key customer data during chats, enhancing response quality. The tool is now joining Google, indicating continuous innovation in AI and customer support solutions.

Platform

Keywords

machine learning ai nlp customer support bot builder

Task

customer engagement

Features

• advanced natural language processing

• visual bot builder for custom flows

• 24/7 customer support coverage

• deep integrations with zendesk, salesforce, hubspot, and shopify

• real-time customer data insights

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