Intryc
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About
Intryc is designed to streamline and enhance quality assurance (QA) for customer support teams by automating ticket evaluations and utilizing AI-driven insights. It allows for intelligent sampling and the creation of custom scorecards tailored to internal processes. Users can score up to 100% of their tickets and compare AI evaluations against human assessments. Intryc also generates valuable AI insights related to key topics, product areas, and customer service metrics. The tool offers two primary plans, Intryc QA and Intryc AutoQA, both focused on improving productivity and performance through automation and management features. Additionally, users can benefit from team performance analytics, coaching sessions, and help desk integrations. Demo calls are available for prospective users.
Platform
Features
• automated sampling with custom rules
• custom scorecards with ratings and weights
• workload management and automatic assignments
• help desk integrations with pii masking
• coaching sessions for agents
• performance analytics and reporting
• 100% ticket evaluation coverage
• critical ticket detection
FAQs
What is Intryc?
Intryc is an AI tool for automating quality assurance in customer support.
How does Intryc improve customer support?
It enhances QA by automating ticket evaluations and providing insights.
Is there a demo available for Intryc?
Yes, you can book a demo call to explore Intryc's features.
Pricing Plans
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