Pia aiDesk
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About
Pia aiDesk is an advanced MSP automation platform that improves IT service desk efficiency through AI-led automation. The tool seamlessly integrates with existing PSA systems to enhance ticket management and customer service, achieving faster resolution times and improving client satisfaction. With features such as AI-Powered Ticket Triage, seamless integration with popular tools, and a catalog of pre-built automations, Pia aims to streamline operations and provide consistent service delivery while maximizing return on investment. Benefits include reduced labor costs, improved service times, and the ability to focus on value-adding activities instead of repetitive tasks. Pia also complies with security standards like ISO 2700, SOC2, HIPAA, and GDPR, ensuring data safety and compliance. Users can explore features, integrations, and utilize tools such as an ROI calculator. This platform stands out for its effectiveness in reducing ticket workloads, increasing resolution speed, and enhancing employee retention and customer service satisfaction.
Platform
Task
Features
• security
• custom development
• seamless psa integration
• ai-powered ticket triage
• smartforms
• multifaceted support
• robust automation capabilities
• improved ticket closure rates
• enhanced client service delivery
FAQs
Can the Pia pod be moved around?
Yes, it can be dragged and dropped to move the Pod around in the window.
Do the tickets come in and are triaged to appropriate resources?
This is an additional configuration which is turned on after go-live and requires configuration by the Partner.
How does Pia match up machines with people?
The packages will ask you for a user and then run a query to find the devices with the Pia agent installed which the user has recently logged into.
Does Pia work in online or desktop version CW?
Works on both.
When SLA’s are missed, how are partners notified?
This feature is in development for the triage function.
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