CSAT.AI
Click to visit website
About
CSAT.AI is a Customer Service QA Automation Platform designed to enhance customer experience through automated quality assurance, AI-powered surveys, and real-time agent performance feedback. It boasts features such as one-click installation, compatibility with various communication channels (email, chat, SMS, voice), sentiment analysis, and supports multiple languages. The platform aims to improve first contact resolution rates, increase customer satisfaction (CSAT) scores, and dramatically reduce training costs. A 21-day free trial is available, with tiered pricing based on team size and needs.
Platform
Task
Features
• real-time sentiment analysis
• salesforce integration
• multi-language support (english, spanish, french, german)
• agent coaching with gamification
• customizable qa metrics
• patented predictive scoring
• automated qa for email, chat, sms, and social media
• ai-powered csat surveys
FAQs
Why CSAT.AI?
CSAT.AI improves and evaluates customer service in-the-moment, preventing poor customer experiences while automating core QA metrics.
What is AI for QA?
CSAT.AI automates QA by scoring agents' engagements, providing insights for improvement beyond the manual QA processes.
Is CSAT.AI good for morale?
Yes! CSAT.AI fosters unbiased evaluation, allowing for open communication between agents and managers, promoting a positive work environment.
Can I change the metrics and/or weights?
Yes! Admin settings allow customization of metrics and their contribution to total score.
What CRM platforms are supported?
Currently, CSAT.AI supports Zendesk with plans to add more platforms soon.
Pricing Plans
Free
Free Plan• 100 tickets limit per month
• Email, Live chat, Social Media Support
• Manager Dashboard
• Weekly CX Report
• QA Workflow
• QA Scorecard
• Results within 24 hours
Professional
USD20.00 / per user, per month billed annually• Unlimited tickets
• Agent Coaching
• AI-powered Surveys
• Brand Threats
• Agent Abuses
• Trending Keywords
• Agent Dashboard
• Customer Sentiment Journey
• Create your own Phrase-based
• Gen AI Models & Priority Support
Enterprise
USD49.00 / Starting at per month• Voice analysis
• Summary
• Sentiment & Coaching
• Everything in Professional plus: Custom Agile Workflow
• API Integration
• Custom Algorithm & Metrics
• Voice Analysis
• 24/7 Support
• Private Cloud Hosting (min. 500 agents)
Average Rating: 0.0
Average Rating: 0.0
5 Stars:
0 Ratings
4 Stars:
0 Ratings
3 Stars:
0 Ratings
2 Stars:
0 Ratings
1 Star:
0 Ratings
User Ratings
No ratings available.
Sign In to Rate this Tool
Alternatives
Askible
Automate Q&A on Discord with Askible, enhancing community interaction through smart responses.
View Details
Featured Tools
Scalytics Connect
A federated AI framework that integrates decentralized data sources for AI development.
View Details