KnowledgeBase AI
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About
KnowledgeBase AI is a powerful, user-friendly software for customer support that allows organizations to create and manage a centralized repository of knowledge. It enables customers to find answers independently through an AI-driven interface, streamlining issue resolution and reducing the workload on support teams. Features include the ability to generate articles using AI, customize the look of the help center, and provide 24/7 self-service options. Users can manage multiple knowledge bases from a single dashboard and benefit from analytics to improve support effectiveness.
Platform
Task
Features
• help center customization
• 24/7 live chat support
• multiple knowledge bases management
• ai search for faster answers
• rich-text editor for content creation
• unlimited articles and seats
• quickanswer generation
FAQs
What is a knowledge base?
A knowledge base is a centralized repository of information that serves as a source of knowledge within and outside an organization.
How to create a knowledge base?
Choose a platform, identify the purpose and scope, gather relevant information, organize content, write articles, and test with users.
What is a customer service knowledge base?
A specialized repository of support-related articles and guides designed to assist customers in finding solutions independently.
Is KnowledgeBase free for LiveChat customers?
No, but it offers a free 14-day trial period.
Are additional knowledge bases paid?
Yes, additional knowledge bases can be added starting from $21.99 each.
Pricing Plans
Monthly Plan
USD59.00 / per month• Unlimited articles
• Unlimited seats
• Easy to use AI content editor
• Customization options
• QuickAnswer
• Analytics
Annual Plan
USD49.00 / per month• Unlimited articles
• Unlimited seats
• Easy to use AI content editor
• Customization options
• QuickAnswer
• Analytics
Job Opportunities
AI-powered knowledge base for efficient customer support and self-service.
AI-powered knowledge base for efficient customer support and self-service.
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