ActiveChat
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About
ActiveChat is an on-premises conversational AI platform designed for businesses seeking enhanced data security, customization, and performance. It offers a suite of features including chatbots, live support, workflow integrations, and sales automation. ActiveChat is a one-time purchase with lifetime updates, and offers different licenses for companies and developers. Contact Center Analytics and KPI tracking are also features. The platform integrates with various third-party apps, CRMs, and databases. Customer support is available through dedicated Assistance Hours.
Platform
Features
• all-in-one platform
• live chat
• rapid integration
• customer support automation (lead retention, upselling, onboarding, troubleshooting, scheduling, reminders, order statuses, etc.) for all business verticals and spheres. employee support auto
• on-premises conversational ai platform
• infinite customizability
• gpt-powered chatbots
• sales conversations automation
FAQs
What happens after the purchase?
There are three basic steps after you purchase the license. 1. We will contact you and arrange a phone call to check your requirements and do some pre-arrangements. 2. We will install the system remotely on your server or in your private cloud. 3. We will teach you how to use the platform.
Are there any hidden or recurring costs?
After the initial license fee, there are no recurring or hidden costs to use the software. The operating costs will depend on the volume of conversations for your projects but are generally quite low – some Activechat projects even use free private cloud plans.
Can I purchase the license and host my project at your server?
Currently we offer on-premise and private cloud installations only. Managed hosting plans will be available for Activechat in 2024.
What do I need to run the software?
Activechat can be run in your private cloud account (you can get one from Google, Amazon, DigitalOcean, and many other providers) or on your dedicated server located within your company network.
Do you offer non-profit discounts?
Yes, we encourage non-profit organizations to use Activechat. Contact us for more details.
What are the traditional customer service KPIs?
There are a few key customer service and contact center KPIs that are important to track: First Contact Resolution (FCR) Rate, Average Resolution Time, Average Handle Time (AHT), Customer Satisfaction (CSAT) Score, Net Promoter Score (NPS).
What does contact center analytics software do?
Running reports regularly helps customer service teams stay on top of their unique goals and objectives. By tracking the most important aspects of their contact center they can identify weak spots that need to be improved. Data provides key information for improving efficiency and productivity.
How does AI technology affect contact center KPIs?
AI is changing the way contact centers operate by automating tasks, providing real–time insights, and improving the customer experience. It can substantially improve basic customer service metrics like CSAT or FRT, and at the same time, it introduces new metrics to help you understand your customers better. Some of these advanced metrics include: Customer sentiment score, Engagement score, Customer profile score.
What do I need to start using customer service reporting software?
Making improvements in your contact center performance with the help of contact center analytics software is as easy as signing up for a free demo for Activechat.
Pricing Plans
Company License
$4995.00 / one-time• SINGLE INSTALLATION
• UNLIMITED PROJECTS
• Live chat automation
• Natural language bots
• Multiple chat channels
• Visual chatbot builder
• Customer CRM tools
• Reporting and analytics
• 25 Assistance Hours
Developer License
$14995.00 / one-time• UNLIMITED INSTALLATIONS & PROJECTS
• Everything in Company plus:
• Unlimited installations
• Billing system
• TypeScript code
• Developer docs
• Dedicated support
• 100 Assistance Hours
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