VIER
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About
VIER is an AI-based software solution designed to enhance customer dialogue and experiences through intelligent automation and analysis. It features omnichannel routing, call analysis, emotion analytics, and semantic understanding to improve service efficiency. The platform includes products like VIER Copilot for employee assistance, VIER Smart Dialog for chatbot automation, and VIER Interaction Analytics for analyzing customer interactions, all aimed at streamlining business processes across various industries. VIER's technology is hosted securely in Germany, ensuring compliance with data protection regulations. The company's solutions cater to businesses of all sizes and are tailored to specific industry needs. VIER is recognized for its commitment to innovation and quality in customer service automation.
Platform
Task
Features
• customer feedback analysis
• call analysis
• omnichannel routing
• emotion analytics
• self-service automation
• voice and chatbot solutions
• data security and compliance in germany
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