CERO
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About
CERO is an AI-driven tool designed to facilitate and automate communication between healthcare institutions and patients. It ensures that all patients arrive on time and are prepared for their appointments by handling confirmations, cancellations, and rescheduling seamlessly. The tool captures confirmations and responses in natural language, addressing issues such as missed appointments and automating preventive check-up reminders. It integrates efficiently with existing CRM systems and is scalable, having managed over 1,000,000 appointments across more than 250 health centers. CERO enhances communication effectiveness, reduces no-shows, and supports a smoother operational flow, ultimately freeing up resources for more complex customer service tasks.
Platform
Features
• automated appointment confirmations
• integration with existing crm systems
• empathetic and respectful interaction
• real-time communication with patients
• automatic rescheduling and cancellations
• support for multiple appointment confirmations
• natural language processing for patient interactions
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