i2x
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About
i2x revolutionizes telephone conversations with AI, offering real-time speech recognition, performance analysis, and digital coaching to boost agent confidence and efficiency. It provides immediate feedback during calls and enhances onboarding processes, helping improve conversion rates and employee retention. The system complies with GDPR regulations and can train models on specific vocabularies for better transcription accuracy. It supports multiple languages, particularly English and German.
Platform
Features
• supports multiple languages
• real-time speech recognition
• automated reporting
• increased coaching efficiency by over 50%
• real-time coaching support for agents
• post-call analysis
• gdpr-compliant call recording
FAQs
How does the i2x solution assist during a phone call?
The i2x solution automatically recognizes incoming and outgoing calls. The i2x assistant acts as a real-time coach for the agent, assisting them throughout the customer conversation without requiring any additional input from the agent.
Can the i2x solution analyze both sides of a call?
Yes, the i2x solution can analyze the contributions of both the agent and the customer during a call, depending on the company's settings and the data protection laws in the country where the software is used.
What if an important word is not transcribed correctly?
The speech recognition system is highly accurate, and we are continuously working to improve it by training it on custom vocabularies, especially for technical terms or brand names that may not be captured.
Which languages are supported?
i2x has developed specific recognition systems for English and German, while over 150 other languages can be integrated through third-party providers.
Does the i2x solution work for incoming calls as well?
Yes, the i2x solution supports both outgoing and incoming phone calls.
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