SmartAction
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About
Founded over 20 years ago, SmartAction is a leader in AI-powered customer service technology. Their solutions are designed using NOVA, a cutting-edge virtual agent platform that streamlines high-volume inquiries. SmartAction’s virtual agents elevate customer satisfaction by providing effective, human-like interactions across various channels, resulting in reduced wait times and operational costs. Their AI technology utilizes Natural Language Understanding and Natural Language Generation to deliver personalized experiences. With scalable pricing and expert support, SmartAction partners with businesses to improve their customer service while ensuring a seamless integration with existing systems. Clients not only save on operational costs but also receive continuous training and optimization to enhance agent performance. With an inspiring company mission and a vision of reimagining the voice channel experience, SmartAction stands out as a pioneer committed to transforming customer interactions.
Platform
Task
Features
• seamless integrations with existing systems
• human-like virtual agents
• omnichannel self-service over voice, chat, and sms
• custom reporting and analytics
• continuous training and monitoring
FAQs
What technology does SmartAction use?
SmartAction uses advanced Natural Language Understanding and Natural Language Generation technologies.
Can SmartAction integrate with our existing systems?
Yes, SmartAction integrates with any contact center platform, CRM software, and internal business systems.
What is the pricing model for SmartAction?
SmartAction features a scalable pricing plan including a one-time setup fee and tiered monthly subscriptions based on usage.
How does SmartAction ensure customer data privacy?
SmartAction values privacy and does not share or sell personal data outside of identified cookie entities.
What industries does SmartAction cater to?
SmartAction serves various industries including automotive, healthcare, financial services, retail, and more.
Pricing Plans
Custom Plan
Unknown Price• One-time setup fee based on conversation complexity
• Tiered monthly subscription based on business needs
• Calls priced per minute with a pay-as-you-use model
• Digital apps priced per conversation
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