SmartAction
Click to visit website
About
SmartAction is an AI-driven customer service solution specializing in virtual agents for automating repetitive inquiries. Their NOVA platform and team of CX experts design, implement, and optimize AI-powered solutions for voice, chat, and SMS. Features include Natural Language Understanding (NLU), Natural Language Generation (NLG), and seamless integration with existing contact center infrastructure, CRM software, and internal systems. They cater to industries like Automotive, Financial Services, Healthcare, Insurance, Retail, and more, offering solutions for scheduling, collections, order management, and roadside assistance.
Platform
Task
Features
• multi-lingual support
• natural language understanding (nlu)
• 24/7 customer support
• ai-powered virtual agents
• natural language generation (nlg)
• proactive notifications
• integration with contact center platforms & crms
• omnichannel engagement (voice, chat, sms)
FAQs
What Are Virtual Agents for FAQ?
AI-powered virtual agents use conversational AI to automate routine conversations handled by live agents. SmartAction’s Omni-Bot™ enables organizations to start in voice and scale to chat/text.
Virtual agents are perfect for handling the routine and repetitive frequently asked customer questions that often end up with live agents.
AI-powered virtual agents use natural language processing (NLP) to have multi-turn conversations with customers for store locations/hours, directions, policy information, and more.
Which FAQ Challenges Do Virtual Agents Help You Address?
Virtual agents create effortless self-service experiences for FAQ. They free up live agents from answering repetitive questions. They provide call & chat deflection.
Pricing Plans
Voice & Digital Channels
Unknown Price• Full management of the conversational AI solution
• Advanced Natural Language Understanding (NLU)
• Access to specialists in conversation design, NLU modeling, data science, telephony engineering, and CX
• Continuous training and fine-tuning of AI models
• Data-driven insights, call metrics, and performance KPIs customized
• Seamless integration with contact center platform, CRM software, and internal systems
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
CoSupport AI
Generative AI for Customer Support teams, automating up to 100% of requests.
View Details
Dante AI
AI-powered customer support with AI agents that automate conversations and scale without coding, offering AI chatbots and voice agents for various platforms with flexible pricing.
View Details
Chatbase
Chatbase is a platform to build & deploy AI Agents for your business to handle customer support & drive more revenue.
View Details
Chatwoot
Open-source customer engagement platform for managing conversations and building customer relationships across multiple channels.
View Details
Brainfish
Brainfish is an ambient AI support agent that delivers real-time, guidance and proactive support using computer vision and AI. It helps automate knowledge creation, reduce customer effort, and understand user behavior.
View DetailsFeatured Tools
Songmeaning
AI tool uncovering stories and meaning behind song lyrics. Offers lyric translation and AI music generation.
View Details
Whisper Notes
Offline AI speech-to-text transcription app using Whisper AI. Supports 80+ languages, audio file import, and offers lifetime access with a one-time purchase. Available for iOS and macOS.
View Details
GitGab
GitGab connects your Github repos to ChatGPT, Claude, & Gemini. AI can implement features, find bugs, write docs & optimize code. Free trial available.
View Details
Fully Booked AI
Fully Booked AI is an all-in-one solution designed specifically for salons and med spas, offering AI-powered marketing automation, lead generation, and streamlined communication.
View Detailsnuptials.ai
nuptials.ai is an AI wedding planning partner, offering timeline planning, budget optimization, vendor matching, and a 24/7 planning assistant to help plan your perfect day.
View Details
Make-A-Craft
Make-A-Craft helps you discover craft ideas tailored to your child's age and interests, using materials you already have at home.
View Details
GIF Face Swap
Free online tool to swap faces in GIFs. Upload your GIF and a target face to create fun, shareable images. No registration or limits.
View Details
UnAI My Text
UnAI My Text transforms AI content into natural, human-like text, bypassing AI detection. It's easy to use, fast, and free, offering unlimited usage and multi-language support to make AI-generated text sound more human.
View DetailsPixelfox AI
Free online AI photo editor with comprehensive tools for image, face/body, and text. Features include background/object removal, upscaling, face swap, and AI image generation. No sign-up needed, unlimited use for free, fast results.
View Details
Smart Cookie Trivia
A trivia website with questions in multiple categories. Play now and expand your knowledge!
View Details
1Template
1Template makes professional resume creation simple and powerful. It offers a single, modifiable template that provides expert guidance every step of the way. It uses AI to help you craft a better resume.
View Details
TheLibrarian.io
WhatsApp AI Assistant designed to help Master Your Inbox, Control Your Schedule, and Find Anything You Need — so you can focus on what truly matters.
View Details
Verisquad
Verisquad is an AI-powered multi-agent system for comprehensive claim verification, leveraging coordinated AI agents and evidence-based fact-checking to provide accurate veracity ratings.
View DetailsGetLeads
AI-powered lead generation tool for finding relevant companies and decision maker contacts, with features like prospecting, lookalike leads, AI message generation, and automated email outreach.
View Details
Werd.ai
Werd.ai is an AI writing tool for creators. It streamlines content creation with research, SEO keyword targeting, and trend analysis, using AI to automate tasks and enhance workflow.
View Details