Senso
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About
Senso is an AI-driven knowledge base designed specifically for Credit Unions, Banks, and traditional enterprises to enhance their service quality. The platform fosters a self-improving knowledge-sharing ecosystem, known as the CUCopilot Network, where organizations can redefine their information management beyond traditional documents and folders. By capturing insights from customer interactions, Senso helps identify resource allocation opportunities, improves information quality, and enables a seamless transition to self-serve systems. The tool allows for customized permissions and context-aware orchestration of knowledge, ultimately boosting operational efficiency and empowering staff to make informed decisions. Its features, such as 'Agent Echo' and 'Agent Fetch,' enable tracking customer inquiries across various channels and generate relevant policies and procedures. Senso promotes continuous improvement in documentation and policy standardization, resulting in real-time insights and enhanced member satisfaction. Organizations like TruStone and One Nevada Credit Union have already witnessed significant transformations in their operations through Senso's implementations.
Platform
Features
• ai-powered knowledge sharing
• supports self-serve transitions
• boosts operational efficiency
• digital memory for organizations
• policy and procedure generation
• real-time customer insights tracking
• customization of permissions
• context-aware orchestration
• self-improving knowledge engine
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