Onward
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About
Onward is a platform that utilizes advanced machine learning and natural language processing (NLP) technologies to facilitate customer engagement. With the capability to understand and respond to natural language messages, Onward allows businesses to deploy a virtual assistant that can communicate with customers around the clock, providing support and answers to queries even when agents are offline. The platform features a visual bot builder for creating customized response flows without coding, enabling companies to provide tailored interactions based on customer input. Onward integrates seamlessly with tools like Zendesk, Salesforce, HubSpot, and Shopify, allowing businesses to track conversations, manage leads, and assist customers in real time. Recently, Onward announced its joining with Google, indicating a significant step in its journey to enhance customer service experiences.
Platform
Features
• natural language understanding
• data import capabilities
• visual bot builder
• 24/7 customer support bot
• deep integrations with popular platforms
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