TapTalk
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About
TapTalk offers a comprehensive solution for businesses to manage customer interactions across multiple channels like WhatsApp, Twitter, and email, all from a single dashboard. It specializes in omnichannel messaging with features that facilitate seamless conversation, personalization, and automation to enhance customer relationships. Their toolkit includes various products catering to sending notifications, OTPs, and managing sales directly through social channels, ensuring businesses can engage, convert, and retain customers effectively. With a focus on minimizing engineering processes, TapTalk aims to provide powerful communication tools that require minimal coding skills. The platform supports messaging services in a robust manner while also offering flexible pricing plans to cater to various business needs.
Platform
Features
• real-time reporting
• omnichannel messaging
• chatbot functionality
• customizable api access
• ticketing support
• advanced broadcast features
• social commerce management
• verification via whatsapp
• chat sdk integration
Pricing Plans
Starter
IDR208000.00 / per month• Unlimited MAU
• 3 Channels
• 5 Agents
• 2 Topics
• Ticketing Support
• All Features
• Contact
• Case Rating
• Quick Replies
• Detailed Report
Silver
IDR625000.00 / per month• Unlimited MAU
• 3 Channels
• 5 Agents
• 2 Topics
• Ticketing Support
• All Features
• Contact
• Case Rating
• Quick Replies
• Detailed Report
• 1 WhatsApp Channel
Gold
IDR1250000.00 / per month• Unlimited MAU
• 8 Channels
• 7 Agents
• 5 Topics
• Ticketing Support
• All Features
• Contact
• Case Rating
• Quick Replies
• Detailed Report
• 1 WhatsApp Channel
• Advanced Broadcast
• Case Label
• Start New Conversation
• Automated Message
• Office Hours
Diamond
IDR2500000.00 / per month• Unlimited MAU
• 15 Channels
• 15 Agents
• 10 Topics
• Ticketing Support
• All Features
• Contact
• Case Rating
• Quick Replies
• Detailed Report
• 1 WhatsApp Channel
• Advanced Broadcast
• Case Label
• Start New Conversation
• Automated Message
• Office Hours
• Hide Others Tab
• Contact Segment
Corporate
Free Plan• Unlimited MAU (** )
• Unlimited Channels
• Unlimited Agents (** )
• Unlimited Topics (** )
• Dedicated Account Manager +24/7 (*** )
• Special Integration (CRM, ERP, etc.)
• All Features
• Contact
• Case Rating
• Quick Replies
• Detailed Report
• 1 WhatsApp Channel
• Advanced Broadcast
• Case Label
• Start New Conversation
• Automated Message
• Office Hours
• Hide Others Tab
• Contact Segment
• Contact Sync API
• Whisper
• API Send Message
• Channel Multiple Topics
• Contact Chatbot Integration
• Report by Topic
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