Record
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About
Record helps teams to visualize and simplify communication regarding user issues. With features such as automatic session capture, analysis of network requests and frontend errors, and proactive monitoring, it aims to streamline the resolution process. The tool supports integration with various ticketing systems, enabling swift user feedback and collaboration among developers. It employs AI suggestions to diagnose issues effectively and allows the sharing of insights for better customer experiences. Record also comes with flexible pricing plans to suit different business needs.
Platform
Task
Features
• proactive monitoring
• ai-powered observability layer
• automatic capture of user sessions
• analysis of network requests
• frontend error tracking
• integration with popular support systems (zendesk, intercom, etc.)
• email reports
• recommendation system for resolutions
• user session recordings
Pricing Plans
Free
Free Plan• 1 seat
• 20 Records per month
• 500 Sessions per month
• 7 days Data storage limit
• Record Feed
• Record Investigation
• Ticketing System Integration
Starter
$40.00 / per month• 5 seats
• 300 Records per month
• 5,000 Sessions per month
• 14 days Data storage limit
• Record Feed
• Record Investigation
• Ticketing System Integration
Ultimate
$53.00 / per month• 15 seats
• 2,500 Records per month
• 10,000 Sessions per month
• 30 days Data storage limit
• Record Feed
• Record Investigation
• Ticketing System Integration
• Window Object Capturing
Businesses
$58.00 / per month• 30 seats
• 6,000 Records per month
• 100,000 Sessions per month
• 90 days Data storage limit
• Record Feed
• Record Investigation
• Ticketing System Integration
• Window Object Capturing
• Record AI
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