Userscom
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About
Userscom is a simple and intuitive AI-powered customer support ticketing software designed to improve productivity and foster meaningful customer relationships. It allows teams to respond to queries three times faster, potentially saving up to four hours daily. The tool features intelligent task management where the AI creates to-do lists from important tickets, ensuring no critical tasks are missed. Userscom organizes tickets into customizable tabs and includes an automatic reply feature that utilizes AI to craft responses based on prompts, which helps save time and effort for support agents. Additionally, it provides customer insights directly on the interface for more personalized service. Userscom integrates easily into existing websites through contact forms, popup chat options, and API capabilities, catering to different business needs.
Platform
Features
• integration via contact forms, popup widgets, and api
• customer insights for personalized interactions
• ai-generated replies based on context
• customizable ticket organization into tabs
• built-in follow-up workflow
• ai creates to-do lists from important tickets
FAQs
How many users can I add?
You can add as many active users you want for $15 per user.
Which payment method do you accept?
You can pay with both credit card and PayPal. All payments are securely managed by our trusted payment provider.
Is it a live chat tool?
Nope! We chose not to make it a live chat tool on purpose.
How long does the free trial last?
There is no free trial. But you can use the free plan as long as you like, and upgrade to our premium plan when you’re ready.
I have more questions
You can contact us through our chat box or directly reach out to us on our social media. We’re available 24/7.
Is there any limits in paid plan?
No. You can send & receive unlimited tickets. But in free plan you’re allowed only 200 tickets a month.
Pricing Plans
Free Plan
Free Plan• Receive unlimited tickets
• Todo list
• AI for 200 tickets/mo
• Organize tickets in 2 tabs
• AI reply writer
• Has 'Powered by Userscom' badge
Pro Plan
USD15.00 / per month• Receive unlimited tickets
• Todo list
• AI for unlimited tickets
• Organize tickets in unlimited tabs
• AI reply writer
• Remove 'Powered by Userscom' badge
• Customer Attributes
• Priority Support
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