Dropchat
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About
Dropchat is a platform that allows businesses to create AI-powered chatbots to enhance customer service. It uses a no-code interface, making it easy to build and deploy chatbots that can answer questions based on data from various sources like PDFs, websites, and YouTube videos. The platform offers features such as email and human escalation for complex queries, customizable welcome messages and sample questions, and analytics. Dropchat uses Retrieval Augmented Generation (RAG) to connect LLMs to external data sources, providing more accurate and context-specific responses. Pricing plans range from a free option to options with more features and higher message limits.
Platform
Task
Features
• no-code interface
• retrieval augmented generation (rag)
• connects llms to an external data source (pdfs, youtube videos, and web pages)
• chat escalate to human
• email escalation
• integrates with live chat systems, phone numbers, or ticketing systems
• build a custom chatbot for your business, embed it on your website, and have it chat with customers about your product or service
• create customer service chatbots with ai
FAQs
Is Dropchat free?
Dropchat offers a free plan that allows users to experience the core features of creating and deploying chatbots. The paid plans offer additional capabilities, more customizations, and higher levels of support to ensure that as your business scales, your chatbot can too.
How does Dropchat work?
Dropchat lets you created chatbots designed to interact with customers and share information conversationally, before escalating the interaction with a human support agent. You can easily add different types of data to Dropchat, and it uses AI to understand and organize this information. Customers ask questions, and the chatbot responds to their specific query versus requiring the user to click through multiple pre-scripted response options. If the chatbot can't solve a problem, users can escalate the issue to email or a live agent.
How can I make a chatbot?
To create a chatbot with Dropchat, you can dive straight into the process using our easy, no-code interface. Start building your chatbot right away by going directly to our trial page. No sign-up is required to explore the core features of Dropchat.
What are the benefits of using chatbots?
Using a chatbot offers several key benefits: 24/7 Availability: Chatbots provide round-the-clock assistance, ensuring users or customers can get help anytime, without the need for human staff to be available at all hours. Instant Responses: They offer immediate answers to queries, reducing wait times for users and improving overall satisfaction. Cost Efficiency: By automating responses to common questions, chatbots can significantly reduce the workload on human staff, saving on labor costs and allowing teams to focus on more complex tasks. Scalability: Chatbots can handle a large number of interactions simultaneously, making them ideal for scaling customer service operations without a proportional increase in resources. Access to Information: They can quickly retrieve and process vast amounts of data, making it easier for users to access the information they need.
Pricing Plans
Starter
$24.00 / per month• 10 chatbots
• 6,000 chat messages / month
• Phone support
• Larger PDF files and websites
• + All free tier features
Growth
$99.00 / per month• 20 chatbots
• 30,000 chat messages / month
• Larger PDF files and websites
• Customer success manager
• + All free and starter tier features
Professional
$499.00 / per month• 50 chatbots
• 300,000 chat messages / month
• 4,000 PDF pages
• 4,000 Web pages
• 250 Shopify Products Import
• + All free, starter and growth tier features
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