NLPearl
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About
NLPearl offers Pearl, a human-like AI phone rep for sales and support. It uses deep reinforcement learning for industry-specific responses and advanced NLP for natural interactions. Pearl's voice and personality are customizable, and it supports multiple languages. It handles inbound and outbound communications, automates tasks (emails, payments, appointments), and records/analyzes calls for insights. Pricing plans range from a basic Starter plan to Enterprise solutions with custom pricing. Additional agents can be added for $100/month.
Platform
Keywords
Task
Features
• api integration
• multilingual capabilities
• continuous learning
• call recordings and analysis
• outbound calls
• inbound calls
• agent customization
• automated actions in real-time
FAQs
How does upgrading my subscription plan affect my billing and service?
When you upgrade to a higher plan, the change takes effect immediately. Your new billing renewal date is the upgrade date. Future billing is based on this updated date. Any additional agents or phone numbers you’ve purchased will also be recalculated on a pro-rata basis to align with the new billing cycle.
What should I consider when downgrading my subscription plan?
If you decide to downgrade, the new plan will commence at your next billing cycle. Your service features and costs will adjust to match the new plan from that date forward.
How are additional agents and phone numbers billed?
Additional agents or phone numbers are billed proportionally from the time of purchase until the next plan renewal date, with initial charges deducted from your credits. The monthly price for these additions is included with your plan’s monthly payment. If you cancel an additional service, it remains active until the anniversary of its purchase in the following month, with cancellations becoming irreversible after the subscription renewal date.
What happens if I exceed my plan’s allocated free minutes?
If you exceed the allocated free minutes, additional usage is charged against your credits. Your service continues until your credit debt hits 10% of your monthly plan fee. If this limit is reached, your campaigns will be blocked. To prevent service interruption, you can enable auto-recharge for credits or manually add credits as needed.
How are billing adjustments calculated when I switch between Pearl subscription plans?
Suppose you are subscribed to the “Pearl Starter” plan at $19/month, and your billing cycle renews on the 1st of each month. On the 15th, you decide to upgrade to the “Pearl Secretary” plan, which costs $99/month.When you upgrade on the 15th, the “Pearl Companion” plan becomes active immediately, and your billing cycle adjusts to this new upgrade date. For the billing adjustment:You’ve used the “Pearl Starter” plan for half of the current month. Since you paid $19 for the full month, you have an unused credit of approximately $9.50 for the latter half of the month.From the 15th to the next month’s 15th (your new billing cycle), you’ll be on the “Pearl Secretary” plan. For the first half-month of “Pearl Companion,” the cost is approximately $49.50 (half of $99).The upgrade process involves crediting the unused portion of your “Pearl Starter” plan ($9.50) against the cost for the half-month of ”Pearl Companion” ($49.50), resulting in a prorated charge of $40 for the upgrade period.Starting from the 15th, your new monthly billing cycle begins, and you will be charged the full amount of $99 for the “”Pearl Secretary”” plan on a monthly basis moving forward. Additionally, any extra agents or phone numbers you’ve purchased will be adjusted on a pro-rata basis to align with your new billing cycle.
How does cancellation of my subscription work?
When you initiate a cancellation, your subscription continues as normal until your next plan renewal date. No immediate changes occur to your service upon requesting cancellation. However, at the renewal date, your subscription will officially end, all active additional agents will be set to delete, and any remaining payments for additional agents or phone numbers will be charged.
What happens if I haven't used my minutes before the end of next month?
It depends on the tier, but normally, the counter resets to 0 the following month. The subscription is primarily there to maintain the servers’ proper functioning for your pearls.
Pricing Plans
Pearl Starter
$19.00 / per month• 100 Included Minutes
• 0.20 Additonnal Price/Minutes
• 1 US Phone Number Included
• 1 Agent(s) Included
• Simple Support
• Free VOIP Integrations
Pearl Companion
$99.00 / per month• 600 Included Minutes
• 0.18 Additonnal Price/Minutes
• 1 US Phone Number Included
• 2 Agent(s) Included
• Simple Support
• Free VOIP Integrations
Pearl Manager
$779.00 / per month• 5200 Included Minutes
• 0.15 Additonnal Price/Minutes
• 3 US Phone Number Included
• 3 Agent(s) Included
• Priority Support
• Free VOIP Integrations
Pearl Enterprise
Unknown Price• CRM Integration
• Preferential per-minute Pricing
• Custom Fine-Tuned Agents
• API Support
• Custom Servers
• Priority Support
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