BoldDesk
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About
BoldDesk is a comprehensive AI-powered customer service management platform by Syncfusion, designed to enhance support operations for businesses of all sizes. It offers features like an efficient ticketing system, a knowledge base, task management, and mobile access, aiming to provide seamless customer engagement. With AI capabilities, it automates ticket responses, generates knowledge base articles, and integrates various support tools, significantly reducing support volumes and enhancing efficiency. The product caters to various business sizes from startups to enterprises and offers customizable solutions tailored to specific business needs.
Platform
Task
Features
• task management
• customizable workflows
• knowledge base
• reports and analytics
• ai automation
• ticketing system
• customer portal
• integration with apps
FAQs
Who is an agent?
Support agents are customer service representatives needing their own license.
How does the free trial work?
The 15-day free trial gives full access to all features.
What type of payment do you accept?
Credit card payments are accepted, including Visa and MasterCard.
Can I upgrade or downgrade my subscription?
You can change your subscription plan anytime; upgrades are immediate, downgrades take effect after the current billing cycle.
Can I cancel my subscription?
You can cancel your subscription anytime but it remains valid until your billing period ends.
Pricing Plans
Scale
USD25.00 / per month• Unlimited tickets
• Email to tickets
• Ticket history
• Knowledge base
• Workflow automation
• Web widgets
• Custom email templates
Growth
USD50.00 / per month• All Scale features
• Live chat
• WhatsApp integration
• CSAT surveys
• Ticket auto assignment
• Custom roles
Enterprise
USD75.00 / per month• All Growth features
• Multibrand help desk
• Scheduled reports
• Agent shifts
• Activity management
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