Arena Chat
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About
Arena Chat is an AI-powered chatbot designed to boost sales by engaging, assisting, and selling products to website visitors 24/7. It offers features such as smart product recommendations, personalized shopping experiences, and automated customer support. Seamless integration is provided for major e-commerce platforms. The tool uses OpenAI's GPT-4 and GPT-3.5 language models and offers customization options for appearance and AI responses. Analytics are provided to track user engagement and sales. Pricing plans range from a free option with limited page views to paid plans with increased capabilities.
Platform
Task
Features
• customer support
• personalized shopping experiences
• smart product recommendations
• ai powered chatbot
• seamless integrations with major cms and e-commerce platforms (shopify, google tag manager, etc.)
• sells products
• assists visitors
• engages visitors
FAQs
How is Arena avoiding harmful hallucinations or biases?
Arena AI is most effective for providing visitors with recommendations based on your publicly available content. It is intended to be a helpful tool. We have implemented internal guardrails and processes, both automated and human, that protect against certain types of harmful hallucinations, including but not limited to: 1. Explicit content 2. Hateful speech 3. Violence Additionally, we continuously monitor AI responses through random sampling and adversarial testing, among other methods. However, as we rely on a third party language model, any unforeseen hallucinations or biases may reflect the language models’ inherent vulnerabilities. Such incidents do not reflect Arena’s views. When appropriate, Arena will help the Customer understand and improve upon provided Services so that such incidents can be avoided in the future. Arena AI Services are not intended to replace editorial standards. We recommend that you always validate the accuracy of content generated by Arena AI before relying on it for critical workflows.
What language models are available for use?
Currently, we only offer OpenAI’s GPT-4 Turbo and GPT-3.5 as the underlying AI models. In the future, we plan to expand our offerings to include other AI models based on demand and fit.
What, if any, data do you store?
We only store an internal representation of all the data you provide us, along with meta-data that we collect. All our data policies are in compliance with laws and regulations of the jurisdictions in which you may operate in.
What, if any, customizations do you offer?
You can customize Commerce AI in a variety of ways: 1. AI Temperature – you can select the AI response to be precise, more balanced, or more creative. This will make the AI respond to each question in that manner 2. You can also specify the length of the AI response 3. You can specify the first message that the AI should ask the user 4. You can also customize the icon prompts that will activate your customers to talk to your Commerce AI More customizations (colors, icons,etc) are coming soon!
What are Product Cards?
Product Cards increase conversions from your visitors by surfacing product descriptions and URLs to buy them. Product Cards are enabled by default for every Commerce AI conversation, but we will soon introduce optionality to enable or disable the feature. They are particularly useful for E-commerce and Affiliate commerce industries.
What are Smart Suggestions?
Smart Suggestions make it easier for your visitors to ask questions to Commerce AI through a set of 3 AI-generated suggestions after each user query. Smart Suggestions are currently disabled by default in order to improve the feature but we will soon introduce optionality to enable or disable the feature.
What analytics do you offer?
We offer the following analytics: Online users – the number of visitors online in real-time Page Views – Total number of times your widget was loaded in a browser window Impressions – The number of times product cards were displayed in conversations with visitors Messages – The number of messages exchanged between the AI and your visitors. Each message is counted separately. Clicks – Number of clicks by visitors on product cards or related links We are continuing to enhance our analytics offering rapidly.
What integrations do you offer?
Currently, we offer an integration with Shopfiy. We are working hard to bring other integrations to you.
Can I use Commerce AI for a different purpose?
You can use Commerce AI on a wide variety of websites! Our customers have used it for E-commerce, Affiliate commerce, news and sports entertainment, and more.
What is a page view?
A page view is a singular instance when a URL is loaded on a browser tab in a window. Each refresh, new tab, or new device visit counts as a separate page view.
What languages do you support?
Commerce AI supports 26 major languages across the world. The visitors are free to interact in a language of their choice. We are also working on several features that bring better internationalization to Commerce AI.
How do you train the language model?
The “training” process involves collecting the data that you provide (including URLs, spreadsheets, documents, etc) and building a database representation from that data. This data representation, along with metadata that you provide and we collect, is stored inthird party databases who we contract with. This process is similar to any other AI or software tool you have used in the past!
How do I install Commerce AI?
Installing the Commerce AI is simple! There are three steps: 1. Provide content (such as website URLs) to train the AI with your voice 2. Configure settings and customize widget user experience 3. Go to the “Code Installed” tab on your Arena dashboard and copy the Embed code 4. Go to your website of choice and simply insert that code in the body of your HTML
What are Related Links?
Related Links help your visitors stay on your website longer by offering links to the products or pages they should visit in order to satisfy their own requests. Related Links are enabled by default for every Commerce AI conversation, but we will soon introduce optionality to enable or disable the feature.
How does Commerce AI work with Shopify?
With the Commerce AI + Shopify integration, you can bring your storefront to Arena and we will autotrain and embed a Commerce AI on your store. To do so, follow these three simple steps: If you are coming from Shopify: 1. Search for “Arena Commerce AI” app in the Shopify marketplace 2. Click on install (don’t worry, you can start for free!) 3. Accept permissions and click install 4. Choose a plan and sign up for Arena 5. You’re set! If you are coming from Arena: 1. Sign up or Login to Arena dashboard 2. On the left panel, click on “Commerce AI” 3. While setting up a new Commerce AI widget, choose the integrate with Shopify option 4. Authenticate with Shopify account 5. You’re set!
Pricing Plans
Free
Free Plan• Shopify integration
• Analytics
• Live Chat support
• Powered by GPT4
• Multi-language support
• UI Customization
• Lead Capturing (coming soon)
Starter
$29.00 / monthly• Shopify integration
• Analytics
• Live Chat support
• Powered by GPT4
• Multi-language support
• UI Customization
• Lead Capturing (coming soon)
Growth
$99.00 / monthly• Shopify integration
• Analytics
• Live Chat support
• Powered by GPT4
• Multi-language support
• UI Customization
• Lead Capturing (coming soon)
Free
Free Plan• Shopify integration
• Analytics
• Live Chat support
• Powered by GPT4
• Multi-language support
• UI Customization
• Lead Capturing (coming soon)
Starter
$278.00 / yearly• Shopify integration
• Analytics
• Live Chat support
• Powered by GPT4
• Multi-language support
• UI Customization
• Lead Capturing (coming soon)
Growth
$950.00 / yearly• Shopify integration
• Analytics
• Live Chat support
• Powered by GPT4
• Multi-language support
• UI Customization
• Lead Capturing (coming soon)
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